Dear Staff,
We are happy to announce that Sr. Management has approved an additional floating holiday this year!
The additional floating holiday will be assigned to Friday, July 5, 2019.
Any pending or approved PTO requests for this date has automatically been cancelled. No action is needed on your part.
Kind Regards,
Margarita Hays
Human Resource Manager
We have a new payment option when placing appraisal orders, when you choose Deferred CC and place your appraisal order the borrower will receive the below email to enter in their credit card information themselves. This will eliminate the need for you to gather credit card info yourself and entering it into the order in Encompass.
Mercury placed this live yesterday without notifying us it was ready and any orders placed in the past 30 days that had this option chosen received an email. We will send out a retraction and an apology.
When they clink on the Pay Now link they will get directed to a secure site that will display the amount and an area to enter their credit card info.
Thank you,
Good afternoon,
Please see the attached memo regarding Brokered Loan Policy.
Thank you,
Attachment:
TCF Bank will be hosting a training to review their products and process. Join us on Monday May 13th at 2pm Eastern for this beneficial opportunity to review second lien and HELOC options!
Join WebEx meeting
Meeting number: 803 673 969
Join by phone
Call-in toll-free number (Premiere): 1-833-823-2663 (US)
Call-in number (Premiere): 1-719-955-2431 (US)
Show global numbers
Audio Passcode: 325704
Can’t join the meeting?
Good afternoon everyone,
Please see the attached memo from the Lending Management team regarding the Underwriting Department.
Thank you,
Attachment:
Effective April 26th, 2019 FirstBank is exiting the non-agency/Jumbo Market. Any active loans that are not locked will need to be locked by 4pm EST on April 25th. All loans will need to close and fund by May 15th, 2019. They will not be allowing extensions so the May 15th date will be a hard cutoff. We are sorry for the short notice and for any inconvenience this may cause. FirstBank released the notice late Monday April 22nd.
Should you have any questions please direct them to secondary@vandykmortgage.com.
Thank you,
Please join us for an exciting training call with NewRez Wednesday April 24th at 1:30 EST
On this call we will discuss recent product and price enhancements, the process of pricing and submitting a loan and open up for Q&A.
The above-referenced training session is scheduled for Wednesday, April 24 at 10:30a PST (1:30p EST).
In order to attend, participants must first register by clicking the link below.
TO REGISTER: Van Dyk Mortgage – NewRez Smart Series Overview — Phil Grossfield.
You can view the most recent user guide by visiting this link:
https://www.vdmc.net/dept/it/VMA_UserGuide_03_28_2019.pdf
In a continuing effort to protect our client’s data and improve security, the IT department will be enabling multi-factor authentication for all e-mail, skype for business, and SharePoint accounts. This change is mandatory and will be company-wide. In order to do this, we will first need to change how Outlook, Skype, and SharePoint/One Drive clients authenticate to Office365. We will be making this change the evening of April 9th. Within 24 hours you may receive a prompt asking you to re-enter your password. You could still receive this prompt even if you already have passwords saved. Simply re-enter your current e-mail credentials and you will be logged in normally. If you are unable to log in after entering your current username and password, please send an email toithelpdesk@vandykmortgage.com and a support technician will reach out to you.
After the authentication change has been made, the IT team will start enabling multi factor authentication for everyone on a user by user basis. A technician will reach out to each employee individually to help get multi-factor authentication (MFA) set up. Similarly to the April 9th change, this will require you to re-enter your current credentials which will bring you to the MFA setup window. IT Support will directly walk you through this configuration.
A note regarding how MFA functions, you will have two options:
Option 1: Receive a security code texted to your mobile phone anytime you attempt to log in from a new device or
Option 2: Use a code from the Microsoft Authenticator app.
Please Note that this will only happen when logging into a new device for the first time, a password change, or if you do not open outlook within 14 days. You will not need a security code texted every time you open outlook.
To prepare for these changes, please verify you know your e-mail credentials by visiting https://portal.office.com and logging in. If you do not remember your credentials, please open a ticket with the help desk by sending an e-mail to ithelpdesk@vandykmortgage.com and a support technician will reach out to you to get it reset.
Per the March Lending Announcement, there is a Loan Comparison Disclosure now required on VA Refinances that needs to be sent to the borrower within 3 days of application. We would like to provide a second option for branches in an effort to make the change easier.
Ellie Mae has been working on a new form in Encompass that will allow it to be filled out and sent with the initial disclosure package but it has not been released yet, hopefully sometime within the spring. In the meantime there is a second option you may utilize besides pulling the disclosure from Underwriting’s Shared Files and manually filling it out as instructed in the March Lending Announcement.
You may utilize the Net Tangible Benefit Tool within Encompass to fill in all previous loan information, reason(s) for the refinance, timeframe for recouping closing costs and other information we are required to provide per VA Circular 26-19-5. Instructions for providing the information has been provided by Ellie Mae. Please Note: you must manually fill in the “Borrower Received Reasonable, Tangible Net Benefit” box at the bottom as well since that will help fulfill conditions noted in the circular.
The Origination Compliance Department will review the file at initial disclosures to ensure one of the options has been completed.
An updated form for either option is also required in the closing package as new information from the previous loan comes to light and the current loan changes so we will also place a Pre-Closing Condition into the file for the form to be updated and provided in the closing package.
If you have any questions please contact Compliance@VanDykMortgage.com