Pipeline Transition to Floify
As a reminder, TBD loans should be set up in Floify. If that loan is already active in SimpleNexus, make sure to “un-link” – see the Flip Loan from SN to Floify PDF attached.
Do you have a TBD file that’s been sitting around for a while? If it’s been in your pipeline for 5-6 months, best practice would be to duplicate the file and then invite that borrower to Floify. That way, you have a new file that can be kept active (without getting closed as an inactive prospect) and you’ll have a great reason to touch base with your borrower to explain the upgraded web portal.
Inviting a Borrower vs. Connecting a Loan
If you’re looking to invite a borrower to complete a loan application, that is done under the Prospects page. See the attached “Invite Borrowers and Add Prospects” PDF for more details.
The Start New Loan Flow button on the LO’s Loan Pipeline is only used to connect an existing Encompass loan. If you use this button with the intention of inviting a borrower, it will create a blank Encompass loan with just a first/last name and email – and will NOT prompt a borrower to complete an application, since it assumes we already have the information.
eConsent Reminder
Floify eConsent is requested as soon as a loan is created in Floify – automatically. This happens whether the loan was created and submitted by a borrower or started within Encompass and then linked to Floify. No more requesting eConsent through the eFolder! Floify will also re-request eConsent if needed – for example, if a borrower updates their name. Those changes will automatically trigger an updated request for eConsent.
You can monitor the eConsent status in Floify by clicking on Edit Loan Flow in the loan pipeline (if you don’t see your loan in your pipeline – add it to Floify using the instructions attached).
Scroll to the borrower(s) info. If the eConsent box is checked – you are all set. If it is unchecked, it will automatically request from the borrower when they log in – there is no request to send.
You can also check for eConsent in the Encompass eFolder, but do NOT send a request for eConsent here – otherwise you will end up with confused borrowers.
Need Help?
We can help at Floify@vandykmortgage.com. Check out the attached Quick Start Guide for all our Floify how-to guides in one spot. Or you can try one of these other resources:
- Concierge@floify.com also has evening and weekend hours if you have a borrower in need of assistance!
- Check the Floify Help Center for a lot of how-to docs and videos.
- In Seafile, visit the Production Support > Floify Resources folder for training recordings and how-tos.