Help! – Quick Reference
Who to Call?
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Production Support | Sales/Processing general questions, Pipeline support, Floify questions
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Broker Support
- Please review the Broker Comparison Tool here for information on brokered products, partners, contact information and more.
- For general questions, email ProductionSupport@vandykmortgage.com
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Underwriting Support
- For clarification on conditions or questions on a loan that has already been underwritten, please start with the Underwriter assigned to the file.
- For assistance with scenarios, condo questions, jumbos, income guidance or program guidelines, please email AskUW@vandykmortgage.com
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Marketing
- For Marketing requests, use the VanDyk Marketing ticket system at https://marketing.vdmc.net/
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Secondary | For lock and rate questions
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Compliance | For disclosure and origination compliance questions
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Closing | For questions regarding loan closings
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Post-Closing/Servicing | For questions on escrow, payment processing, and payoff-related requests
IT Support / Encompass
- Go to VanDyk IT Help Desk website at https://helpdesk.vdmc.net and submit a ticket or email ITHelpDesk@vandykmortgage.com. Or call (616) 600-4092
Origination Support
- John Jones | VP of Sales Management | 727-433-4807 | jjones@vandykmortgage.com
- Joe Dishinger | VP of Sales Management | 616-460-8906 | jdishinger@vandykmortgage.com
- Megan Crowley | Business Development Operations Coordinator | 616-974-9296 | mcrowley@vandykmortgage.com