Help!  –  Quick Reference

Who to Call?

• Production Support | Sales/Processing general questions, Pipeline support, Floify questions
  

  • Email ProductionSupport@vandykmortgage.com

• Broker Support

  • Please review the Broker Comparison Tool here for information on brokered products, partners, contact information and more.
  • For general questions, email ProductionSupport@vandykmortgage.com

• Underwriting Support

  • For clarification on conditions or questions on a loan that has already been underwritten, please start with the Underwriter assigned to the file.
  • For assistance with scenarios, condo questions, jumbos, income guidance or program guidelines, please email AskUW@vandykmortgage.com

• Marketing

  • For Marketing requests, use the VanDyk Marketing ticket system at https://marketing.vdmc.net/
  • For general questions, email VanDykMarketing@vandykmortgage.com

• Secondary | For lock and rate questions
  

  • Email Secondary@vandykmortgage.com

• Compliance | For disclosure and origination compliance questions

  • Email Compliance@vandykmortgage.com

• Closing | For questions regarding loan closings

  • Email ClosingCoordinator@vandykmortgage.com

• Post-Closing/Servicing | For questions on escrow, payment processing, and payoff-related requests

  • Email ServiceMyLoan@vandykmortgage.com

   

IT Support / Encompass

• Go to VanDyk IT Help Desk website at https://helpdesk.vdmc.net and submit a ticket or email ITHelpDesk@vandykmortgage.com. Or call (616) 600-4092

Origination Support