In a continuing effort to protect our client’s data and improve security, the IT department will be enabling multi-factor authentication for all e-mail, skype for business, and SharePoint accounts. This change is mandatory and will be company-wide. In order to do this, we will first need to change how Outlook, Skype, and SharePoint/One Drive clients authenticate to Office365. We will be making this change the evening of April 9th. Within 24 hours you may receive a prompt asking you to re-enter your password. You could still receive this prompt even if you already have passwords saved. Simply re-enter your current e-mail credentials and you will be logged in normally. If you are unable to log in after entering your current username and password, please send an email toithelpdesk@vandykmortgage.com and a support technician will reach out to you.
After the authentication change has been made, the IT team will start enabling multi factor authentication for everyone on a user by user basis. A technician will reach out to each employee individually to help get multi-factor authentication (MFA) set up. Similarly to the April 9th change, this will require you to re-enter your current credentials which will bring you to the MFA setup window. IT Support will directly walk you through this configuration.
A note regarding how MFA functions, you will have two options:
Option 1: Receive a security code texted to your mobile phone anytime you attempt to log in from a new device or
Option 2: Use a code from the Microsoft Authenticator app.
Please Note that this will only happen when logging into a new device for the first time, a password change, or if you do not open outlook within 14 days. You will not need a security code texted every time you open outlook.
To prepare for these changes, please verify you know your e-mail credentials by visiting https://portal.office.com and logging in. If you do not remember your credentials, please open a ticket with the help desk by sending an e-mail to ithelpdesk@vandykmortgage.com and a support technician will reach out to you to get it reset.
Ray Rau says:
Awesome !!
More protection means less worry of sensitive docs on our side and the borrowers. too many scams going on today to NOT have a upgraded e mail security in place.
The single worry we all have is that the transition and addition of a code or change in existing passwords etc, will likely leave several of us (me) in the dark till we get the bugs smoothed out. EXAMPLE , i remember when the last time they decided to go on there own e mail server and we all got rattled and switched back. We have a top notch team- so let the party begin !!