Author: VanDyk Mortgage
Need help? Here is who to call!
Help! – Quick Reference
Who to Call?
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Production Support | Sales/Processing general questions, Pipeline support, Floify questions
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Broker Support
- Please review the Broker Comparison Tool here for information on brokered products, partners, contact information and more.
- For general questions, email ProductionSupport@vandykmortgage.com
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Underwriting Support
- For clarification on conditions or questions on a loan that has already been underwritten, please start with the Underwriter assigned to the file.
- For assistance with scenarios, condo questions, jumbos, income guidance or program guidelines, please email AskUW@vandykmortgage.com
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Marketing
- For Marketing requests, use the VanDyk Marketing ticket system at https://marketing.vdmc.net/
- For general questions, email VanDykMarketing@vandykmortgage.com
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Secondary | For lock and rate questions
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Compliance | For disclosure and origination compliance questions
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Closing | For questions regarding loan closings
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Post-Closing/Servicing | For questions on escrow, payment processing, and payoff-related requests
IT Support / Encompass
- Go to VanDyk IT Help Desk website at https://helpdesk.vdmc.net and submit a ticket or email ITHelpDesk@vandykmortgage.com. Or call (616) 600-4092
Origination Support
| John Jones | VP of Sales Management | 727-433-4807 | jjones@vandykmortgage.com | |
| Joe Dishinger | VP of Sales Management | 616-460-8906 | jdishinger@vandykmortgage.com | |
| Caitlin VanDyk | Executive Vice President | 616-581-4053 | cvandyk@vandykmortgage.com | |
| Dawn Anderson | Sales Operations Manager | 702-401-3366 | danderson@vandykmortgage.com |
Upcoming Holiday Reminder
To better assist our branches, please see the below timeline, based on Estimated Closing Date, for CD deadlines during our upcoming 4 day weekend:
ECDs for Monday, 7/8, will all need TRID Ready by Tues, 7/2 and CD disclosed and executed by Wednesday, 7/3.
ECDs for Tues and Weds, 7/9 and 7/10, will all need TRID Ready by Tues, 7/2, and CD disclosed by Wednesday 7/3, executed by Fri 7/5.
Our offices are closed on Fri 7/5 so you must prepare your borrowers accordingly.
ECDs for Thurs, 7/11, will need TRID Ready by Weds, 7/3 and CD disclosed Monday, 7/8.
Thank you, and please reach out to compliance@vandykmortgage.com with any questions or concerns!
Freddie Mac Home Possible Income Limits Reduced
On June 20, 2019, Freddie Mac announced they are reducing the income limits for their Home Possible program from 100% of area median income (AMI) to 80% of AMI. The implementation date is currently planned for July 28, 2019. This applies to all Home Possible mortgages, including those in low-income census tracts.
We published in the June Lending Announcement that Fannie Mae’s HomeReady product also reduced their income limits from 100% of AMI to 80% of AMI; however, HomeReady still has no income limit in low-income tracts.
How Do You Fit Into The Big Picture
July 5th Pay Date
Good Morning,
VanDyk Mortgage will be closed on Friday July 5th, however, payroll will be processed as normal and the deposit date will still be July 5th. If there should be any issues or questions regarding that pay date please reach out to payroll@vandykmortgage.com and they will be answered on Monday July 8th.
Thank you for your patience!
June 2019 Newsletter
Download your copy of this month’s newsletter here:
Intranet – New and Improved
Memorial Day
To better assist our branches, please see the below timeline, based on Estimated Closing Date, for CD deadlines during our upcoming 3 day weekend:
ECD of 5/28 – will need CD signed by 5/23
ECD of 5/29 – will need CD signed by 5/24
ECD of 5/30 – will need CD signed by 5/24**
**for an ECD of 5/30, the CD must be sent on the 24th, but can be signed on the 25th
ECD of 5/31 – will need CD signed by 5/28
Thank you, and please reach out to compliance@vandykmortgage.com with any questions or concerns!
SERVICE RESTORED – Florida Phone System Outage
***************** SERVICE RESTORED @ 2;39 pm***********************
Good morning everyone,
Currently, the Florida phone system is experiencing an outage. This means that incoming or outgoing external calls will not be sent or received.
We will update everyone when the system is back up and running.
Update: 12:50 PM – A field technician has dispatched out to the trouble location they gave us an ETA of 1:24 EST
Update: 11:45 AM – Frontier has been unable to diagnose the problem remotely and have dispatched a technician to come onsite.
Update: 10:44 AM – The outage has been confirmed to be with our carrier Frontier and they have not provided us with an ETA for resolution at this time.