VanDyk Mortgage News: April 11, 2024

April 11, 2024

  • Welcome to VDM: Virtual Company Space

Exciting news – we have created a new virtual environment!  Like Pump Up the Volume, Welcome to VDM is a companywide virtual meeting space.  Here you can visit departments, access recurring meetings (like the Newscast and Iron Sharpens Iron), play the NEW scavenger hunt and take photos to post to social media.  Access content via the VDM Virtual mobile app or through the website here: Welcome to VDM.  See the attached announcement email which includes instructions on accessing the site.  Fun tip – you can join tomorrow’s live newscast via Welcome to VDM !

  • Welcome to the Team, New Hires!

Help us welcome our newest teammates and check out their Photobooth pics in our new virtual space at VDM. Drop by and add your own photo!

  • Welcome Mia!

Please join us in welcoming the newest addition to the VanDyk family, Mia! Born on Monday morning, Mia weighed a healthy 7 lbs 7oz and measured 20.25 inches tall. Her beautiful dark hair has already captured our hearts and we couldn’t be more grateful for her safe arrival. The VanDyk’s are overjoyed to have her in their lives. They want to extend their heartfelt thanks to everyone for your love and support throughout the journey to Mia’s arrival. Your kindness has meant the world to them as they embark on this new chapter as a family.

Please join us in sending warm wishes and congratulations to Mia and her proud parents as they begin this incredible adventure together!

  • Soft Pulls – AUS for Government Loans

Until recently, we were able to run FHA and VA loans through Freddie Mac’s LPA using a soft pull.  This was a system glitch with Freddie, which has since been fixed. We are no longer able to run government loans through AUS utilizing a soft pull.  See the attached revised job aid and reach out to with any questions.

  • Winnow Guideline Search: Discontinued

Please note that our company access to Winnow has been discontinued. You can utilize Howee at for any of your guideline needs:

  • Encompass Forms Updated

The below input forms have been updated to account for workflow changes and encompass updates. The major changes/additions are listed below.

    • Borrower Summary – VDMC
      • First Time Homebuyer dropdown – Field is tied to the declarations on URLA Part 4 (5a).
      • Seller/Lender Credits section.
      • Payment Shock Indicator – Will flag on 150%+ increase from Current Payment to Proposed Payment.
      • ATR/QM – Points and Fees. – Flag takes Seller Credits into account.
      • AMI – Affordable loan Eligibility.
      • Message to User – To improve communication, messages for certain tasks, such as Annual Training will may be displayed when navigating to this form.
    • Closing Request – VDMC:
      • Closing Date Requested – Removed Button feature. User can now input the date directly once all required fields have been completed.
      • Required fields – Highlighted in Red.

eFolder Docs/Invoices – Required fields now tied to eFolder buckets.

  • Recent Events Recap
    • We’d like to give a shout out to Samantha Archabal for winning the marketing video challenge last month! Great job Samantha!
    • As an added point of interest and fun, the winners of our Dance-Off game during Pump Up the Volume collected their reward earlier this month.



  • COC: Clarification for Loan Type Changes

When you have a COC due to the core program being altered (i.e. Conventional, FHA, USDA, or VA), these requests will be redirected to the Compliance department to disclose.

However, in instances where the loan program is changing (e.g., from Bond to Non-Bond) but the core program is unchanged, the branch offices will be permitted to submit the redisclosure request through the Disclosure Desk, as no additional program-specific documents require manual intervention.

  • LOs eSigning URLA from a Mobile Device: How?!
    • Follow this link on your mobile device è
    • Log in using your Encompass username and password. Our instance ID is BE11125393
    • Navigate to “Packages” in the main menu
    • Select the eClose Package you wish to eSign by clicking “Review & Sign.”


  • Broker Comparison Tool Update

We have added additional details to the  Broker Comparison Tool, including the lenders’ submission process – find that under “Submission Info” in the bottom navigation tabs. Feel free to bookmark the comparison tool for quick access – and if you lose the link, you can visit Howee and find it in the main menu.

  • Prism Reminder

When PRISM/blueprint emails you that their income calculation is complete, be sure to read the notes.  There is also an email address that you can contact if something wasn’t submitted accurately and therefore impacts the calculation.  See the example below.  Upload the most recent tax year and email


  • New Flood Service Provider

We wanted to make you aware of the new flood cert provider we will be utilizing.  Beginning on April 1st, new files that trigger the flood cert order will push to ICE/SnapCorp for results.  We are not expecting interruptions to your workflow, however, should you need a correction to the flood cert automatically obtained for your file, there is a new process for requesting revisions.  See the attached job aid for instructions and reach out to with any questions.


  • Reminder: HomeReady/Home Possible: $2,500 Grant Option

Fannie Mae and Freddie Mac have launched a $2,500 grant program designed to help very low-income borrowers. To qualify for this program, borrowers need to be eligible for either HomeReady or Home Possible and have income at or below 50% AMI.

AUS findings will contain the following messaging if the borrower qualifies. See the attached how-to for setting up your loan to reflect this grant.




  • Marketing Updates

Marketing is thrilled to announce our upcoming Open House & Broker Open Challenge, designed to help you generate leads by increasing your visibility in your community through active participation and strengthening and gaining realtor partner relationships!

Enter for a chance to win a Nespresso! Attend as many open houses and broker opens as possible, and post the photos to your chosen social media platform with the hashtag #VDMCLiving. It can be a group photo, solo photo, or even a photo of your setup with VanDyk merch and goodies!  Join The Challenge – Join The Teams Channel Here!

The Details:

  • Sign Up: To participate, join our Teams channel by using the link above.
  • Start Attending: Take opportunities to attend weekly open houses or broker opens. We will share some tips and goodie bag ideas on the Teams channel that you can bring.
  • Post & Hashtag: Share your photos on your social media with the hashtag #VDMCLiving.
  • Earn Points: Each post earns you 10 points.
  • HR Updates

Great news!  VanDyk has added an Employee Assistance Program benefit for all employees.  This is now available to all full time benefit-eligible employees at no additional cost. Please see the attached flyer for more information.

Agency Updates


Ordering a VA IRRRL Case Number:  VA recently deployed a system enhancement that provides lenders with additional information about the terms of the Veteran’s existing VA-guaranteed loan when ordering an IRRRL case number. The Order IRRRL Case and IRRRL Status & History screens in VA’s WebLGY system will now display the most recent servicer-reported loan modification information (if applicable) in addition to the original information for the existing VA-guaranteed loan. See attached VA Circular for more details.

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Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under What’s Happening at (all times posted on the What’s Happening calendar are EST)

  • Deal Desk: Every Tuesday at 1:30pm Eastern
  • VanDyk Mortgage Newscast: Thursday, April 11 at 1pm Eastern
  • Iron Sharpens Iron: Tuesday, April 16 @ 11am Eastern
  • Production Roundtable: Wednesday, April 17 @ 1pm Eastern  REMINDER: ATTENDANCE IS MANDATORY for all LPs and TCs/LOAs who perform TC functions.

And coming this summer: Pump Up the Volume Re-Mix! More details coming soon.


Additional Training Opportunities

  • Freddie Mac has several training offerings available in April and May. Check out the calendar here and enroll today!
  • MGIC Presents: Credit in 2024 – What You Need to Know to Stand Out with Referral Partners and Borrowers: Thursday, April 18 at 2pm ET. Register Here!
    • This webinar will cover trigger leads, credit score modernization, the proposed transition to bi-merge credit reports, and more hot topics about credit.




Area Median Income – Field for Pipeline

Did you know we have a field that will display the AMI right on your pipeline view? This can help identify borrowers who qualify for the Fannie/Freddie $2,500 grant discussed above, as well.

If you need any assistance modifying your pipeline view, reach out to Production Support.

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25 Points
Claim Points

VanDyk Mortgage News: March 13, 2024

March 13, 2024


  • The Best Mortgage Companies to Work For: 2024

We are proud to announce that we have been recognized as one of the Best Mortgage Companies to Work For in 2024! In a year marked by industry challenges, our emphasis on employee engagement has set us apart. As the landscape evolved with consolidations, we stood strong, prioritizing our team’s well-being. With just 33 companies making the cut this year, down from 48 in 2023, it’s clear that our commitment to fostering a positive workplace culture has been a driving force. A huge thank you to our dedicated team for making this achievement possible!

  • Fly-In – Recap and Reminders

Our first companywide virtual fly-in was one for the books and we hope the post party blues haven’t hit you too hard.  Here’s your ultimate Pump Up the Volume recap, sprinkled with reminders and garnished with unmissable takeaways:


📋 Survey Says: The event survey window closes on 3/15! Be a legend and share your thoughts. We want to make future events as valuable and fun as possible.

🕵️‍♂️ Survey Side Quest: Session surveys are still rolling until 3/15. Did you LOVE a session?  Was it too short, too long, too much?  Let us know by completing a survey for the specific sessions you attended.  Find them next to the “Play” button on the agenda – because your opinions matter!

📱 Mobile Magic: Download the event app for some on-the-go goodness. Search the google play or apple store for “VanDyk Virtual” – it will come in handy when you want to consume content on the go!

🗓️ 365 Days of Wisdom: Recorded sessions are available and can be accessed in the mobile app and on the website for a year.  We have saved the session recordings in the fly-in folder on as well.  Please re-watch and enjoy sessions you may have missed like a never-ending Netflix binge, but with more professional development and fewer cliffhangers.


📲 Floify Fun: Yes, there’s a Floify mobile app! Pro tip: It’s not an app that you have to download from the app store, but a shortcut you save to your phone that looks and acts like a mobile app, just without the need for update installations!

📁 Encompass Everywhere: Encompass app – Access files on the go, pull credit, price loans

💸 Veri-tax VIPs: Save money, save time with Veri-tax VOE service. Because why stress over paperwork when you can delegate like a boss?

🦸‍♂️ SUPER Heros: Create SUPER fans, be a HERO.


🎙️ Sr Management Panel: Get ready for a quarterly Sr Management panel where the state of the company is discussed, and your burning questions are answered. It’s like a backstage pass to the company’s inner workings!

🗣️ TomTalks: Brace yourselves for words of wisdom from the silver fox himself. TomTalks: he knows WAY more than Ted.

🦄 Kahoot Spirit Animal: Our company spirit animal is a Kahoot – a magical competitive creature that constantly wins. Embrace the Kahoot spirit, be competitive, and own the virtual jungle like the fierce Kahoot warrior you are – we are gonna be doing a lot of Kahoot-ing!

Marketing Gold Nuggets: The marketing department is mining for marketing gold and will provide nuggets to share. Stay tuned for golden opportunities to elevate our marketing game and make us shine like mortgage royalty!

🚀 Floify Bonus: Don’t forget to reach out to Jen at Floify for any one-on-one training and questions about customizations: Because we’re not just rising; we’re soaring with personalized Floify expertise!

Remember, Pump Up the Volume wasn’t just an event; it was a vibe, a mood, a whole experience. Keep the energy alive and the volume turned up to 11!

  • Specialty Programs and Appraisals

Please don’t forget to notify the Appraisal department when your loan is a specialty program (for example, Chase Community Lending). This ensures we are not sending appraisal orders to ineligible appraisers on the “do not use” list. It’s as easy as leaving a note on the Appraisal order screen!

  • Pricing Changes

Introducing Spec pricing for Government loans. Spec pricing stands for specified pools and provide payups for certain loan sizes. We have this on the Conventional side and now effective today you will see a Spec 250k, 200k, and 150k on government loans. Reminder Spec pricing can be a little more volatile and may not always flow evenly with market movement.

Also, effective today we have revised our government FICO LLPA’s to account for new delinquency data.

  • Multiple Credit Pulls

CFPB requires a separate credit authorization for each credit pull. If we pull credit after the initial pull, we will need another authorization from the borrower in the file.

  • NexBank Submission and Lock Updates

Changes to NexBank deadlines will now require locked loans to be submitted to the investor within 18 calendar days.

  • Due to this change the only lock term available for NexBank with be 30 days.
  • Loans that are not submitted within that allotted period will have the lock cancelled and will face worst-case pricing for reinstatement.
  • Title Company DNU List

VanDyk requires title approval prior to closing any loan.  We have a Do Not Use list (DNU) – a list of companies we will not do business with which should be referenced before requesting title work from any company.  See the attached excel sheet which lists DNU companies as of 3/8/2024 and the instructions on searching for companies in Encompass.


  • Floify Update: Soft Pulls

Excellent News!  Beginning Friday, you will see an option for both Soft and Hard Pulls in your Floify account.  We have removed your Hard Pull credentials, so you aren’t having to use our work-around to obtain a soft pull.  Moving forward, simply select Soft Pull and identify if you are using Sarma or Xactus.  See the attached Running AUS job aid for details and contact with any questions.

  • Soft Pulls: DU

As announced at fly-in, we are now able to run Fannie Mae’s DU with a soft pull!  We have attached a job aid which details the steps needed.

  • Soft Pulls: Cost Increasing

Due to the requirement to include trended data in soft pulls, Sarma has updated their pricing for soft pulls.  The attached Credit Pricing document lists fees for Sarma and Xactus as of 3/8/2024.  Contact your account executives with questions.

  • Broker Partner Updates 

Acra Lending: Steve Sansone is our preferred Acra A/E and has proven to be available, communicative, and trustworthy. Should you be solicited by any other Acra reps, you are welcome to work with them, though you may not receive the high-quality service and support we have come to expect from Steve.

Acra Lending has white label marketing pieces available for use.  Check out the offerings here and be sure to obtain approval from our internal Marketing team before you send anything out.

  • AskPoli Update

Coming soon – AskPoli will be updated to require SSO/user-specific logins in order to access. Until we have individual logins established, utilize the Agency Guidelines link in Howee’s main menu for the easiest access to Fannie Mae guidelines.

  • New 3rd Party Verification Service Providers

We have provided account credentials to the production staff (processors and TCs) for Veri-Tax and PointServ.  All VOEs should be requested through one of these providers and AUS run before a work #/Lender’s One order is ever placed.  This will ensure the highest and most accurate results with the lowest cost.  We will review in more detail during this month’s round table – see below for highlights and pricing:

Veri-Tax includes a direct payroll verification feature which is $12, a Verbal VOE is $17, Written VOE is $20, and a Verbal reverification is $7.00 These VOE charges are a substantial savings from Lenders 1 / The Work Number.

PointServ is our new VOA provider.  For $6 per borrower per institution, the asset report from PointServ will provide the same validations and information as we are currently receiving from AccountChek at a much lower price point.  Remember to always pull the asset report and run AUS before obtaining any VOE.  Often, the asset report can validate both assets AND income making any additional verifications unnecessary.  Follow your AUS findings!

  • Welcome Our New HR Director

We are excited to welcome Kris Benson, our new Director of Human Resources, to the VanDyk family. Kris comes to us with 14+ years of experience in human resources within the mortgage industry, having previously worked at Envoy Mortgage where she served as Vice President of Human Resources. She brings a wealth of knowledge in talent acquisition, employee relations, payroll, performance management, and organizational development. Please reach out and introduce yourselves, as she will be an invaluable resource for all of us.


Agency Updates

Fannie Mae

  • Fannie Mae is in perfect synchrony with our Third-Party Vendor updates.  The entire Selling Guide update is around DU Validation services.  Income and Employment can now be validated using an eligible asset verification report by obtaining an asset verification report that contains at least 12-months of data from the borrower’s checking and/r savings account from an approved third-party vendor.
  • Defer to Selling Guide Announcement (SEL-2024-02)  for the full scoop (it’s a hefty scoop of exciting things for reps and warrants).



  • VA is extending the circular issued April 15, 2021, 26-21-08, Expanded Home Loan Eligibility Based on Certain National Guard Service.  Formerly, this circular was to be rescinded April 1, 2024, but is now valued until rescinded with no defined date.

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Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under What’s Happening at (all times posted on the What’s Happening calendar are EST)

  • Deal Desk: Every Tuesday at 1:30pm Eastern
  • VanDyk Mortgage Newscast: Thursday, March 14 at 1pm Eastern
  • Iron Sharpens Iron: Tuesday, March 19 @ 11am Eastern
  • Production Roundtable: Friday, March 22 @ 1pm Eastern – We will celebrate our Gryffindor Pride by Goofing Off a little and talk like William Shatner while indulging in Bavarian Crepes and then clap our arms like a seal for a second helping. It will be full of Metta.  REMINDER: ATTENDANCE IS MANDATORY for all LPs and TCs/LOAs who perform TC functions.
  • Prism: Linked Income: Wednesday, March 20 @ 12pm Eastern: REGISTER HERE
    • Great news! Prism’s IncomeXpert now supports linking past employment with current employment. This solves the problem of borrowers who have variable income and have switched jobs recently. This feature is great for analyzing borrowers such as travel nurses, union workers, or borrowers who recently changed jobs. Join Prism for a demonstration of this new feature!


Upcoming MI Company Training

Radian National Training

  • Financing Properties with Solar Panels: March 14 @ 2pm ET – Register Here
  • Connecting to Close: Top Producers Mindset: March 18 @ 1pm ET – Register Here
  • Understanding Schedule C: Calculating Sole Proprietor Income for Self-Employed Borrowers: March 19 @ 1pm ET – Register Here
  • Analyzing Schedule E Rental Income: March 26 @ 1PM ET – Register Here



SimpleNexus Links: FYI

Please be aware that all access to SimpleNexus for VanDyk has been disabled. Should a borrower follow an old SN link, they will receive a 404 Page Not Found error.

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UDM & Derogatory Information

Should new derogatory information appear on UDM, a brand new hard credit pull will be required. Examples include late payments, new collections, and new judgements.

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Reminder: Last Minute Hard-Pulls

As a reminder, there is a risk involved in pulling a new hard credit report the closer we get to closing. If you have a borrower with borderline credit, don’t wait until the last minute to do your hard pull!

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PTF Conditions

Did you know that you don’t have to wait until funding to take care of a PTF condition?  The sooner you can provide the PTF condition and notify the appropriate parties, the better.  We do not want delays in funding your loan.  Additionally, PTF conditions prevent the loan from being at will – which is all the more reason to get those items taken care of ASAP.

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25 Points
Claim Points

VanDyk Mortgage News: February 7, 2024

February 7, 2024


  • 2024 Virtual Fly In

Are you ready to Pump Up the Volume?  We are beyond excited to present our first companywide virtual fly-in event this month!  Be sure to visit the event webpage ( to register, review FAQs and see all the most up to date details.  You will not be able to log in the day of the event unless you have completed the registration form here. Be sure to visit the site and get yours done soon. You are encouraged to invite your realtor partners to join us!

Help us help you: Please complete our survey on breakout sessions so we know what you’re most interested in attending. Access the survey here!

  • New Broker Partner: American Heritage Lending

We are excited to announce a new broker option: American Heritage Lending. AHL offers hard money/bridge loans in addition to other NonQM options (DSCR, Foreign National, Alt Doc, Asset Qualifier). We will host a session with AHL in the coming weeks to learn about their loan options – be on the lookout for an invitation!

  • HomeReady/HomePossible: New DPA Option

Fannie Mae and Freddie Mac have launched a $2500 grant program designed to help very low-income borrowers. To qualify for this program, borrowers need to be eligible for either HomeReady or HomePossible and have income at or below 50% AMI. We are working through the back-end process of this program and will announce when we are fully ready to utilize the program. In the meantime, if you have a deal that meets this criteria, please reach out to Brad Chatel and he will coordinate with all departments to ensure we work through the logistics.

  • 2023 4506Cs at Closing: Reminder

Reminder: any application dated on or after 1/31 will require a 2023 4506C for all borrowers to be signed at closing. The Production Operations Staff were advised of the need for the 2023 4506C during last month’s Round Table.  Be sure to check your Request for Transcript of Tax form in Encompass and ensure the 2023 form has been added for each borrower prior to closing to avoid any post-close issues.

    • As a reminder, the 4506C form is only sent with the closing package. Initial disclosures are sent with the 8821 for Halcyon orders.
  • Trainings from MI Companies/Agencies

Check out these training highlights for the month of February:

  • Income Documentation Updates  

For applications dated on or after 1/31/2024, OR loans with a note date on or after 2/15/2024: 2023 W2s OR a Written VOE will be required.

    • Tax Transcripts Cheat Sheet:  Updated version for 2024 is attached.
    • Income Worksheet – Prism: Updated within Encompass to include tax year 2023.
  • Marketing Updates

New birthday BombBomb Vist videos are available to record! Log in to your BombBomb Vist account now to record personalized birthday videos for all your contacts with a birthday on file, including realtors and clients. If you don’t create a custom video, a standard corporate one will be sent instead. Be creative and make each birthday greeting special. Remember to vary the videos to keep them fresh year after year. Let’s ensure every birthday wish is unique and memorable.

  • HR Updates

Priority Health offers a mobile app that allows you to manage your health insurance anytime, anywhere. Please see the attached PDF for more details.



Agency Updates

Fannie Mae

  • Value Acceptance + Property Data is now allowable for Condos.  DU will begin issuing messaging on condo casefiles effective immediately.  As a note, we are still required to confirm the condo project eligibility.


  • Manufactured Housing Cash-Out Refinancing is now available for a multi-width MFH for a 30-year mortgage term (formerly 20 years).  Single-wide MFHs remain ineligible for cash-out refinances.


  • Non-Traditional Eligible Credit References have been expanded upon to include the following:
  1. Rent: Fees paid to a landlord or property management company;
  2. Private Mortgage: Housing payments not reported to the credit bureaus provided the payments are related to the borrower’s residence; and
  3. Real Estate Taxes: Payments made on a principal residence, regardless of payment frequency (for homes owned free and clear).


  • Use of Business Income Clarifications for Borrowers with less than 25% Ownership:
  1. If business tax returns are provided, we are not required to analyze the viability of the business.  We may rely solely on the borrower’s proportionate share of the business income as reflected on the Schedule K-1.
  2. Income reported on Schedule K-1 can only be considered for qualifying if we verify that the income was actually distributed to the borrower consistent with the level of business income being used to qualify (meaning that there are distributions and those are supported by the ordinary income) OR that the business has adequate liquidity to support the withdrawal of earnings.


  • Property Insurance Requirements:
  1. For 1-4 Unit properties and master property insurance policies, the following clarifications apply:
    1. In addition to actual cash value coverage being unacceptable, policies that limit, depreciate, reduce, or otherwise settle losses at anything other than a replacement cost basis are also not acceptable.
  2. For Master Property Insurance, the following clarifications apply:
    1. The minimum required perils that a policy must cove are those found in a commercial “Broad” coverage form.
    2. Outdated references to guaranteed replacement cost, extended replacement cost, and replacement cost coverage have been removed to improve clarity.
    3. Coinsurance requirements have been removed to streamline the property insurance review process and to ensure that all project developments are reviewed for sufficient coverage.


Freddie Mac

  • Freddie Mac is aligning with Fannie Mae at the direction of the FHFA on the Insurance updates noted above.


  • Trust Income Documentation requirements are being updated effective with loan applications March 1, 2024, as follows:
  1. Documented History of Receipt of income for the most recent one-year
  2. When documenting continuance where the borrower is the Trustee, a letter from the Trustee is not acceptable documentation.


  • ACE (appraisal waiver) Eligibility is being updated to allow for cash-out refinance mortgages.  The parameters of this offering will be 70% LTV for C/O refinances secured by a primary residence and 60% LTV for C/O refinances secured by a second home.


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Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under What’s Happening at (all times posted on the What’s Happening calendar are EST)

  • Deal Desk: Every Tuesday at 1:30pm Eastern
    • Reminder: Tuesday, February 13 is our special CONDO Deal Desk, covering FL Condos and Milestone Phase Inspections as well as Master Insurance issues.  Realtors are invited to attend. Invitation is attached, please forward as needed!
  • VanDyk Mortgage Newscast: Thursday, February 8 at 1pm Eastern
  • Iron Sharpens Iron: Tuesday, February 20 @ 11am Eastern
  • Pump Up the Volume! Monday, February 26th to Friday, March 1st

*There will be no mandatory Round Table for February. Processors/TCs will be notified of the mandatory virtual fly-in sessions being assigned to them.




Prism Income Calculation Help

When submitting a request to for income help, please ensure that you have already completed Prism or Prism Plus (Tax Return borrowers).

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EPO Scenario – Calculating Proceeds, Can They Pay Off REO?

We are seeing many EPOs (early payoff) in situations where the borrower is purchasing a new home and has a property that is pending sale or will be sold.

EX:  Sales Price (if listed) OR Value (if not listed) multiplied by 90% less any lien payoffs = Projected Net Proceeds.

If those Net Proceeds are enough to pay off our loan, we should be having conversations with our borrowers.  This quick calculation early in the loan process can help identify those loans that could be subject to an EPO and allow us the opportunity to set expectations with our borrowers to prevent an early payoff from happening.

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Halcyon Reminder: Photo ID Required 

Reminder, a photo ID is REQUIRED when placing an order for transcripts with Halcyon. A how-to guide is attached.

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aiUW and Soft Pulls: Reminder

For loans where you’ve used a soft pull for initial underwriting submission, we need a full tri-merge credit report and AUS run in order to resubmit (as you already know). We also need to re-run aiUW for updated conditions based on that credit report that may need to be addressed. Don’t forget to re-run aiUW prior to resubmittal!

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VanDyk Mortgage News: January 10, 2024

January 10, 2024


  • 2023 Lookback/Gratitude Wins

As you are aware, VanDyk Mortgage is the best of the best!  We rise above other lenders in the industry in many areas but feel our people and our culture are what set us most apart.  With the focus we place on integrity, honesty, hard work, and gratitude, we have been able to support each other through one of the roughest years in recent memory.  See the attached document showcasing just a few of our team members quoted from 2023 – we are grateful for your attitudes of gratitude!

  • 2024 Newscast Schedule

To ensure all employees have opportunity to attend our monthly newscast, we are taking over the 2nd Thursday of each month at 1pm EST time slot.  A calendar invite was sent out and the meeting details are also posted on our shared What’s Happening calendar on  Email should you like the outlook invitation re-sent to you or forwarded to potential recruits.

  • Credit Report Costs

As previously announced, costs for credit reports and credit related services are increasing.  See the attached email for details regarding the SARMA fees and be sure to review with your Branch Manager any changes in what is being disclosed to your borrowers.

  • Soft Pulls with LPA

Due to the increased fee for soft pull reports taking effect 1/19/2024, we have revised our policy for loans being submitted to LPA / Underwriting with a soft pull to allow for a single or two-bureau report instead of requiring all three bureaus.  Please be mindful of the following:

  1. If completing a 1 bureau pull, Experian is the default you should select (they tend to be the most accurate and are the least expensive)
  2. If pulling 2, Experian and TU are the default.
  3. To lock using a soft pull, a three-bureau report must be provided.

A copy of the breaking news email addressing this is attached and you can contact for assistance.

  • Pipeline Updates

We have created a new pipeline view for LOs available now in your Encompass!

The Loan Officer – Refi 2024 view will provide you with a list of borrowers closed on a rate over 6.4% who may be eligible to Rate/Term refi when interest rates drop.  We recommend reaching out to these borrowers ahead of time to get everything lined up so you can close them all quickly once you lock them in.  BRING IT ON 2024!!!

  • Trainings from MI Companies/Agencies

We are thrilled to make 2024 a growing year.  This year, each month we will be highlighting trainings that both our agency and MI partners are offering.  Nothing is top secret or off limits!  We know knowledge is power and we are powerful people. Highlights for the month of January:


Find links to additional training provided by the MI companies here.

  • EPO Policy Reminder

With the anticipated rate drops for 2024 and refinances on the horizon, we wanted to remind everyone of our Early Payoff policy.  Be sure you are watching the Earliest Refi Date in your Encompass pipelines and talk with your borrowers up front on every transaction regarding their intent to keep the loan.  If it is anything less than one year, communicate with Secondary to ensure your risk is minimized wherever possible.  Our EPO policy can be found HERE.

  • EPDs and Risk

VP of Servicing Pam Groosbeck has put together an overview of delinquent loans and the seven basic stages of default. Please take a moment to review to see how the back end impacts the front end when it comes to delinquent loans.

Interested in learning more about VanDyk’s stance on late payments and early payoffs? Tune in to the Newscast for a special feature discussion piece.  You don’t want to miss this!

  • Updated 8821/Halcyon Form

Halcyon has updated their disclosure to provide more transparency and detail regarding the individuals named on the 8821.  The new disclosure has been updated in Encompass as a 2 page document with the 8821 form to be signed by the borrower as the second page.

  • Howee’s Agency Guideline Search: Updated

If you missed our announcement on December 12, the Howee Agency Guideline search has been improved. Check out the attached email for more information, and try it out next time you have a guideline question!

  • Marketing Updates

Have you joined Marketing’s Video Challenge Teams Channel? Participate to learn and improve your video marketing techniques, dynamically connect with clients and colleagues, and have the chance to WIN BIG!!  Reach out to Morgan Bledsoe today to get added to the Teams Channel!

  • HR Updates

Available Now: 2024 Annual Employee Training

    • As of January 2, the Annual Employee Training course is available to complete. Please visit VDMU to complete your training today.
    • New employees hired from Oct 1 -December 31, and who have already completed the training, do not need to repeat the training at this time.
    • See the attached announcement and contact with any questions.

Blue Cross Blue Shield: Mobile App Instructions

    • Always have your virtual Blue Cross Blue Shield card accessible for dental and/or vision care appointments. Check out the attached instructions to download!



Agency Updates

REMINDER: Self-Employed Borrower + Rental Income

As a reminder, effective January 1, 2024, Fannie Mae and Freddie Mac both updated their requirements involving self-employment and rental income.    Here is a highlight of those changes:


Fannie Mae –

Rental Income:

  1. Non-Subject Rental Properties acquired in the last 12 months will require the borrower to have a primary housing expense and at least a one-year history of property management experience to use the full amount of rental income towards qualifying, otherwise the amount may be limited.
  2. Lease Agreement use – Form 1007 or Form 1025 must support the income reflected on the lease agreement or the lease agreement must provide evidence the terms of the lease have gone into effect with proof of receipt for at least two-month’s rental payments.


Self Employed:

  1. Less than a two-year history – Personal and Business Federal Tax Returns must reflect a minimum of 12 months of self-employment income from the current business (if a business was opened 2/1/2022, the 2022 tax return would not have a full 12 months of self-employment income and therefore could not be considered).
  2. Using one-year of Tax Returns – This will only be allowed when ALL self-employed businesses have been in existence for five years and the borrower has had a 25% or greater ownership interest for the last 5 consecutive years.


Freddie Mac –

Lease Agreements:

  1. Lease term of a minimum of one-year is being removed – This is a flex!
  2. Newly Executed Leases must require the due date of the first rental payment be no later than the first payment due date of the Mortgage.
  3. Evidence of receipt of the security deposit plus first month’s rent OR receipt of two month’s rental payments AND must have evidence that the payments were cashed or deposited into the Borrower’s depository account or transferred into a third-party money transfer application account owned by the borrower.


Fannie Mae

Verification of Employment

Effective immediately, Fannie Mae has updated their Verification of employment to include alternative documentation to satisfy the final verbal verification of employment such as a paystub or bank statement.

  • Within 15 business days prior to the note date, the borrower can provide either
  • The most recent available paystub as of that date that

o meets the requirements in B3-3.1-02, Standards for Employment Documentation,

o reflects information for the most recent expected pay period based on the date it is provided and the borrower’s pay cadence, and

o does not include any information indicating the borrower may not be actively employed.

  • Bank statements dated no earlier than 15 business days prior to the note date that

o meets the requirements in B3-4.2-01, Verification of Deposits and Assets,

o reflects information for the most recent expected pay period based on the date of the statement and the borrower’s pay cadence, and

o does not include any information indicating the borrower may not be actively employed.


Restricted Stock Units and Restricted Stock

Restricted Stock Units and Restricted Stock has been added as an eligible income source under “Other Sources of Income”.  Documentation requirements can be found here.


Non-Taxable Income

Fannie Mae is aligning with Freddie Mac to allow 15% of the social security income to be grossed up by 25% and added to qualifying income without needing to provide additional documentation (tax returns) evidencing the nontaxable status.  They have also specific that child support income may be grossed up by 25% without having to provide documentation of nontaxable status.


Freddie Mac

Verification of Employment

Effective immediately, Freddie Mac is also updating their 10-day Verification of employment to include use of a paystub.  The paystub must be the pay period immediately preceding the Note Dat AND has the “paid through” date no more than 15 business days before the Note Date.  For all alternate 10 day PCV allowances from Freddie Mac, visit their Selling Guide.


Non-Occupying Borrowers on Cash-Out Refinances

Effective with loans closing March 6, 2024, Freddie Mac is no longer allowing non-occupying borrowers.  All borrowers must occupy when it is a Primary Residence.


Condo Project – COMING SOON!

Coming in February, Freddie’s Condo Project Advisor Project Assessment Request will indicate if a project is not eligible.  Also in February, the condominium unit mortgages webpage will detail how an authorized representative of an HOA may contact Freddie Mac to inquire both whether a project has received a “Not Eligible” status and/or how to appeal a “Not Eligible” status.



As announced in a special Corporate Communications update (attached), effective as of January 1, 2024, non-medical and non-charged off collection accounts must be considered in the DTI with 5% of the balance unless there is a documented established payment arrangement.



*  *  *

Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under What’s Happening at (all times posted on the What’s Happening calendar are EST)

  • Deal Desk: Every Tuesday at 1:30pm Eastern
  • In House HELOAN Training: Wednesday January 10th @ 1pm Eastern
  • VanDyk Mortgage Newscast: Thursday, January 11th @ 1pm Eastern
  • Iron Sharpens Iron: Tuesday, January 16th @ 11am Eastern
  • HECM 101 – Reverse Mortgage Training: Wednesday, January 24th at 11am Eastern
  • Production Roundtable: Wednesday, January 24th @ 1pm Eastern – National Talk Like a Grizzled Prospector Day  REMINDER: ATTENDANCE IS MANDATORY for all LPs and TCs/LOAs who perform Processor or TC functions.


Updated Matrices

The VanDyk matrices have been updated to reflect 2024 loan limits. You can review in the Product Matrices folder here.

*  *  *

FHA Timeframes

Where the 4000.1 HUD Handbook is silent on what a timeframe is based upon, it is to be assumed that it is based on the FHA Case Number Assignment Date.  An example of this would be late payments in the last 12 and 24 months.

In a case where the FHA Case Number has been transferred to us from another lender, the timeframe is based upon the date of the documented transfer.

*  *  *

FHA New Construction Reminder

For aiUW to generate FHA New Construction document requirements: “New (less than 1 year)” must be checked within the HUD-92900LT FHA Loan Transmittal:

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Brokered Loans & Appraisals

As a reminder, any questions regarding a brokered loan appraisal should be directed to the Account Executive.

VanDyk Mortgage News: December 6, 2023

December 6, 2023


  • Closing Request: CD No Longer Required!

With the recent change in who is preparing and sending Closing Disclosures (either the assigned Closer or a Branch team member), we have determined a CD being sent out prior to submitting the closing request is no longer a requirement.

What does this mean?  It means you can now SUBMIT your Closing Request as soon as you have the information on the form completed, no Closing Disclosure required!

  • 2024 Conventional and FHA Loan Limits: Update

Please see the attached email for the updated Conventional and FHA loan limits and full details. We will allow Conventional loans to close on or after December 18th, 2023 utilizing the 2024 loan limits. Locks will need to be valid through 1/1/2024.

FHA limits are effective with case number assignments on/after 1/1/2024. The new directive raises the FHA one-unit loan limit to at least $498,257. The full mortgagee letter is attached.

  • Please keep in mind that the maximum loan limit is determined by the effective date of your case number. If you have an FHA loan already in process, and the case number has already been assigned, you cannot increase the loan amount to the new limits.

Note: Conventional loan limits are now live in Optimal Blue.

  • Floify eClose Update

As we work through a few minor wrinkles with hybrid eClosings in Floify, we wanted you to be aware of a quick and easy fix should your borrower experience issues completing their closing documents.  Please know we absolutely CAN and LOVE to close as many borrowers as possible using the hybrid eClose option with Floify and look forward to full eClosing packages with Floify very soon.

Borrowers may see a “Page Expired” error when trying to complete their closing documents in Floify when:

    • Accessing via Safari on iPad, iPhone, or Mac
    • Accessing via Chrome in Incognito Mode (private browsing)

Please see the attached how-to for the workaround for these “page expired” error messages.

  • Bond Submissions & Best Practices

State Housing, Bond and DPA loans require additional steps and work from a secondary, compliance, underwriting and closing standpoint and it is important to ensure each department is given ample time to complete their required processes.  When mistakes are not caught prior to closing, the costs to cure can be substantial.  We ask for your support and assistance when originating and processing these loans to submit them in a timely manner and set expectations with your borrowers and realtor partners.  Lightning close is not available for these programs.

  • REMINDER – SOFT PULLS should NEVER be pulled outside of Floify

With the recent uptick in soft pull activity and the upcoming possibility of price increases in 2024, we wanted to remind you of our companywide policy regarding how soft pulls are obtained.  We pull all soft pulls via Floify once the borrower has given consent.  This ensures we have the required permission in writing and our aiUW condition will be properly applied to the Encompass file.  It is IMPERATIVE that written authorization is in the file the day a soft pull is completed.

In the very rare occasion your borrower is not able to create a Floify account, you must present the borrower’s credit authorization to pull in writing to so a manual soft pull can be done.  Sarma is pulling reports and actively requesting proof of the credit authorization in writing, which we must be able to provide.  Please contact Production Support if you need a refresher training on how to obtain a soft pull via Floify.

  • Social Media Support

If you have a YouTube, TikTok or Instagram account and would like your VanDyk co-workers to like and subscribe or follow, you can add your handle and pages to our Social Media Inspiration group in Teams!  This is a great way to get support and be supported by your VanDyk team so if you add your information here, be ready to follow back co-workers who follow you – that’s just part of the deal.  If you want to participate, email to be added to the Social Media Inspo group in Teams today!

  • Broker Updates
    • REMN has overhauled their HELOC program – Steve from REMN will be presenting on these updates Tuesday, December 19 at 12pm Eastern. The invitation is available in the attached Training email.
    • Acra Lending: Reminder that we have a new broker partner – our A/E Steve Sansone will be presenting on these products on Monday, December 18 at 1pm Eastern. See attached Training email for invitation.
  • Product Certifications: Reminder

If you missed our in-house HE loan training, you can find the training here at VDMU – once you pass your quiz, you will receive your Product Certification. A product certification in Buydowns is available as well!

  • New Pilot Program: CitiBank HomeRun

Exciting news: VanDyk Mortgage was selected to help CitiBank pilot a Community Lending product, HomeRun. This product is in very select markets, see attached eligible areas. HomeRun offers a no mortgage insurance option for borrowers up to 97% LTV and minimum borrower contributions as low as 1%. The borrower does need to be at or below 80% AMI to qualify and this will be a product that Citi will underwrite. See attached HomeRun product overview and Manual for all the program details.

  • Last Call: Licensing Renewals

Don’t forget! All licenses expire on 12/31/2023 – and you are not eligible to renew your license until your 2023 CE has been complete and posted in your NLMS account. If you have any questions, reach out to Shelby Losinski.


Congratulations to Heather Simon, Branch Manager in Oklahoma, for receiving a 2023 HBA Presidential award!  The Oklahoma branch of VanDyk Mortgage has only been open for 16 months and has already made an impressive impact in the marketplace.  We also congratulate Heather for becoming the VP of Oklahoma’s HBA Southwest Chapter.  We are thrilled for you!

If you have a win, kudos or other great news you would like published and shared, email

  • #VanDykDifference

At VanDyk Mortgage, our difference and what sets us apart is our culture and our people.  VanDyk is THRILLED to have TWO members of our leadership team featured in the most recent issue of National Mortgage Professional magazine.  Congratulations to Jon Barnes and Lindsey Kuhnle for their incredible accomplishments in the mortgage industry!     40 Under 40: The Future Is Here Digital Edition | NMP Magazine (


Agency Updates

As you’re aware, the agencies passed along maximum loan amount updates for 2024 – which was their most exciting news.  They have been quiet on any additional updates. Should any Agency Updates be released in the coming weeks, we will be sure to pass along in a separate Corporate Communication.


*  *  *

Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under What’s Happening at (all times posted on the What’s Happening calendar are EST)

  • Deal Desk: Loan Save with Dave: Every Tuesday at 1pm Eastern
  • Deal Desk: Feature Topic + Loan Save with Dave: Every Thursday at 1pm Eastern
  • VanDyk Mortgage Newscast: Friday, December 8 @ 1pm Eastern
  • Production Roundtable: Wednesday, December 20 @ 3pm Eastern on National GAME Day REMINDER: ATTENDANCE IS MANDATORY for all LPs and TCs/LOAs who perform TC functions.
  • Iron Sharpens Iron: Tuesday, December 19 @ 11am Eastern


Training Feast: Leftovers!

Hungry for more training? Join us for any or all of these upcoming sessions! Find Outlook invitations in the attached email or on the shared training calendar.

  • The UW’s Brain-Income Part 1:  Variable Income, Emp related Assets, VOE cheat sheet | Wednesday, 12/6 12pm ET
  • The UW’s Brain-Credit:  Bankruptcy, non-traditional credit, disputed accounts Wednesday, 12/6 3pm ET
  • Broker Flow- The Updated VanDyk Way:  New milestones, the broker tool and tips/tricks Monday, 12/11 1pm ET
  • Encompass Mastery Part 1: most common errors/issues will be reviewed Tuesday, 12/12 12:30 pm ET
  • The UW’s Brain-Income Part 2:  Nontaxable income, rental income on tax returns, S Corp, Schedule C Wednesday, 12/13 12pm ET
  • Prism Income Calc- The VanDyk Way:  A review of calculating income in Prism Friday, 12/15 3pm ET
  • Acra Lending- New Broker Partner: Review products/processes with our new lender Monday, 12/18 1pm ET
  • REMN HELOC Updates:   A review of the new process/program updates Tuesday, 12/19 12pm ET
  • Secondary 101:  What is the secondary market/back end and pricing basics including LO Comp Wednesday, 12/20 1pm ET
  • Buydown Refresher:  price and structure a buydown, review the agreement disclosure practice Friday, 12/22 12pm ET


AUS Findings + W2s

If AUS is calling for W2s for the prior year, a W2 is required for any employers for that previous year – regardless of it being prior employment or income that we are not using for qualification if it is on the application.

The same would go for the 2 years of W2s requirement.  In lieu of W2s, a written VOE can be obtained – but 12B of our written VOE form must be completed.

*  *  *

Supplemental Wages

Though many agencies allow for use of supplemental wages of at least 12 months, we must still attempt to verify 2 years history of that type of income via paystubs + 2 years W2s or written VOEs with income covering a 2-year period, as applicable per agency requirements.

*  *  *

In-House HE Loans: Appraisals/AVMs

Did you know an AVM is possible to use for our in-house HE Loan program through Vista Point?

Reach out to to determine how and when you can use an AVM.

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25 Points
Claim Points

VanDyk Mortgage News: November 3, 2023


November 3, 2023 

  • In-House HE Loan Product Certification

Great news! Beta testing has been completed and we are ready to roll out our in-house second mortgage product companywide. AWESOME!!!  If you are interested in originating or assisting with an in-house HELOAN, you will need to complete a training course for Product Certification to have access to the program templates in Encompass.   We have a live training session scheduled for Tuesday 11/14 at 11am EST.  The outlook invitation is attached, and we will send out a separate invitation with additional details soon.  Reach out to with questions.

  • Condo Vault Training

Earlier this week, Tony Migliavacca from the Condo Vault hosted training for all our processors and TCs.  Branches are able to order their own condo reviews immediately, however,  as of November 6, all condo orders must be placed by the branch directly through The Condo Vault. Attached is our FAQ for Condo Vault orders and Condo Reviews, and you can find recordings of the training and a how-to guide in the Condos Seafile.

  • Compliance Disclosures Update

Our fabulous production team of transaction coordinators and loan processors were trained on sending initial and revised disclosures during last month’s round table and as of today, all of our sales team members have had an opportunity to attend this training as well.  Thank you so much to everyone who participated!  Remember to reach out to  on your first one or two packages should you need assistance or would like to have someone screenshare with you as you work on your first few, to make sure all your questions are answered.  Here are some key updates and important information:

  1. Branches will be responsible to send all initial disclosures and COCs starting 12/1.
    1. We will provide additional training for bond loans that require a 2nd Encompass file.
  2. If the compliance team is sending out any initial disclosure packages (aside from the excluded Bond loans) the fee has increased from $30 to $40 as of 11/1 and the SLA has been updated to the end of the 3rd business day
  3. Beginning December 1st, any COC/Revised LE packages will be an additional $40
    1. $40 per disclosure set sent

The job aids for sending initial and revised packages are attached and also available with other training resources HERE

  • Closing Disclosure Update

As of 11/1, your Closing Disclosures are being sent by the Closing department.  A few of our go-getter branches asked to be trained on sending the CDs themselves (to avoid waiting on someone else in urgent situations and to take the power into their own capable, brilliant hands) and we are THRILLED to accommodate anyone else wanting to take on the CD portion of disclosures.  If you are not trained to send a CD at your branch, a closer will be assigned and work on sending out the CD for you within current our current SLA.  Contact to schedule training.

  • Loan Comparison Tool

Are you utilizing the LTK – Loan Comparison Tool to view changes made to your file?  You SHOULD BE!  Easily identify if a re-disclosure is needed at a glance and what modifications are being made to your file.  Check it out under Forms > LTK Loan Comparison Tool


  • Floify Reminders

Accepted Documents: Once we give a “thumbs up” and accept docs in Floify, those docs should flow into the Unassigned portion of the File Manager. If that isn’t happening, reach out to Production Support so we can troubleshoot your Encompass integration and make sure it’s set up properly.

Disclosure Automation: After you request a disclosure package, be sure to exit the file. If the file is occupied, Floify will not be able to access the file to send disclosures to the borrower. This can cause issues if we have a time-sensitive CD needing to be sent to the borrower – so best practice is to exit the file and allow Floify access to get them sent.

Floify Inbox: Now that we have worked through our initial launch – when you email, those emails will be forwarded to Production Support to answer. If you need help after hours or on weekends, has expanded hours (Monday through Friday 9:30 AM – 8:30 PM eastern, Saturday and Sunday 10:30 AM – 7:00 PM Eastern).

Floify and the Borrower Experience: We have some excellent helps and resources from Floify regarding the borrower’s experience and the co-pilot feature where you can follow along with your client while they are in their Floify Portal.  Check out the videos and articles below to become an expert in what your clients experience when accessing their accounts:



  • Broker Updates
    • Angel Oak has rolled out non-QM standalone closed-end seconds. You can find more details on this program here.
    • Quorum is now offering an interest-only first lien position HELOC “Bridge” product – see the attached PDF for additional information.
  • Loan Template Sets – Floify/Loan Duplications

When loans are duplicated in Encompass or are submitted through Floify, they will come into Encompass without a loan template set applied. Best practice is to apply a loan template set the first time you are in the file. If you forget to do this, a Conventional Purchase template set will be applied by default.

  • Licensing Renewals

It’s that time of year! Please see the attached email on licensing renewals. As a reminder, all licenses expire on 12/31/2023 – and you are not eligible to renew your license until your 2023 CE has been complete and posted in your NLMS account. If you have any questions, reach out to Shelby Losinski.

  • Human Resources Update: Open Enrollment

Open Enrollment for 2024 is just around the corner! Invitations will be sent soon for informational meetings being held Monday, November 20 at 10am and 2pm eastern. Open Enrollment will start on Monday, November 20 and run through Friday, December 1. See attached PDF for additional details.

  • Who Do I Contact

With recent changes to roles and responsibilities, our Need Help?  Who to call link on has been updated.  In a nutshell, all our “extra” department addresses (SpecUW, NonQM, BrokerSupport) have been suspended in favor of one general email address for each department:,, etc.  Please take a moment to review the Need Help?  Who to call link on to ensure your email communications are responded to as quickly as possible.

  • SE Income Support?  PRISM and AskUW!

We are over a month into our full PRISM launch and with the success of this income tool we are transitioning away from our current Self-Employed and Rental Income Support Team set-up.  Have no fear, once you have completed your PRISM calculation, if you have concerns with your income, you can contact for support.

  • Property Taxes – Important!

We are approaching the months of the year where property taxes are coming due. This is important for us when structuring our LEs and cash to close on files. Many title companies and attorneys’ offices will begin using the estimates for what is due to establish tax proration credits, and we will also need to account for this in our escrow account set-up as well, which in turn effects the final monthly payment we use for qualification.

Please be sure that you are reviewing the most up-to-date estimates in your locality. Also be reminded that in situations where taxes or CDDs are paid for the year in advance, there is a considerable reimbursement due from our Borrowers to the Sellers on purchase transactions. This often grossly increases cash to close over what we may have estimated – please review your LEs and escrow account set-ups carefully and make sure that your borrowers have the most accurate information up front.

  • QC Updates

During the QC process we continue to see numerous loan files that have employment and income discrepancies.  Here are some common red flags that, if you watch out for and address up front, should reduce the number of discrepancies and improve our overall loan quality.  See November’s Quality Control Insight letter attached for all the details.

  • Offer letters and qualifying with future employment (start date after close)
  • Unable to validate business – location, phone number, online presence, or websites.
  • Applicant’s job title is generic – e.g., “manager” or “vice president.”
  • Income levels are inconsistent with applicant’s occupation and position.
  • Income appears to be out of line with the applicant’s type of employment, length of time at the employer, or education level.
  • Recent large pay increases

Agency Updates

Fannie Mae has specified in their most recent Selling Guide Announcement that when a borrower is scheduled to begin new employment under the terms of an employment offer or contract, the offer or contract cannot be for employment by a family member or interested party to the transaction.  This is regardless of whether a paystub is obtained prior to loan delivery.

We are re-attaching the DU Release Notes from last month’s new as these updates will occur the weekend of November 18.

Reminder about LTV changes! BIG NEWS coming for DU Casefiles created on and after or resubmitted on and after the weekend of November 18, 2023!!!  LTVs are increasing to 2- and 3-4-unit properties up to 95%!!


Freddie Mac wins the hottest topic from the year – Income!  Most of the Freddie Mac bulletin surround income this month.  If you read anything, please read this!  (Okay – And read everything else, too.)

Freddie Mac is emphasizing the importance of documenting our income analysis and calculation as this may aid in future secondary reviews.  This starts from application.  When you are calculating income at any point in the loan process, please be sure that this is explained and documented if you are using anything other than the recommended income.  It could mean the difference between a post-closing issue and not.


The Bulletin this month also touches on history requirements, how to determine the earnings type, and fluctuating earnings.  Freddie Mac has created an FAQ to aid in their Employed Income Calculation and Requirements HERE


Timeshare Related Obligations:

*Timeshare loans are considered installment debts, regardless of how they are reflected on the credit report and are not considered housing payments; foreclosure time periods are not applicable.

*Timeshare maintenance fees are not required to be included in the monthly debt to income ratio. And

*Timeshare ownership is not considered an ownership interest for First-Time Homebuyers.


FHA  has made multiple updates to the 4000.1 – so much so that we are sharing the most recent version of the 4000.1 with changes effective November 7, 2023 HERE

Accessory Dwelling Unit (ADU) has seen some of the most specific updates from HUD.  We have attached a Summary Chart outlining these bullet points.


*  *  *

Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under Whats Happening at (all times posted on the What’s Happening calendar are EST)

  • Deal Desk: Loan Save with Dave: Every Tuesday at 1pm Eastern
  • Deal Desk: Feature Topic + Loan Save with Dave: Every Thursday at 1pm Eastern
  • VanDyk Mortgage Newscast: Friday, November 10 @ 1pm Eastern
  • In-House HELOAN Training: Tuesday 11/14 @ 11am Eastern
  • Production Roundtable: Wednesday, November 15 (National Clean Out Your Refrigerator Day) @ 1pm Eastern REMINDER: ATTENDANCE IS MANDATORY for all LPs and TCs/LOAs who perform TC functions.
  • Iron Sharpens Iron: Tuesday, November 21 @ 11am Eastern


Variable Income

PRISM – When a borrower is a variable wage earner (hours or wage varies, union, traveling nurse, as examples),

make sure that the drop down within the Prism Worksheet reflects as “Variable” to get the most accurate income calculation.

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25 Points

Claim Points

VanDyk Mortgage News: October 6, 2023

October 6, 2023

  • Floify Roundup

We had some exciting Floify updates last week (see attached Newsworthy News email). Let’s review some of the highlights:

  • SimpleNexus access has been extended. If your borrower completed their initial disclosures in SN and their closing is before 12/31/23, they can stay in SimpleNexus. Any new files, TBDs, or loans that haven’t been disclosed yet need to be moved to Floify. See the attached Switch Guide for more details. We STRONGLY ENCOURAGE you to take this opportunity to reach out to your TBD borrowers and those who may be on the fence with a personal call/email – this is an excellent opportunity to get in front of them.
  • The Mobile Mailbox has been disabled – any new loans submitted by borrowers will be imported by the Floify team and the branch will be notified. We will likely see a handful of old applications coming through – either from borrowers who started an app prior to Floify going live, or by partners/realtors giving out old links.
  • Soft credit pulls must be obtained in Floify. More details on that below.

Check out the Floify Resources folder for recorded trainings and how-to guides. At the blog, the Howee’s Helpful Tips category is where you’ll find tips and tricks for Floify.

  • SimpleNexus – Closing Documents + Login Reminders

When you’re utilizing SimpleNexus for closing, please advise borrowers to use the link that gets emailed to them to access their docs. If they go to the LO’s VanDyk website (, it will incorrectly redirect them to Floify. Make sure those SN borrowers are logging in at to access their existing loans.

  • Soft Pulls in Floify

Currently, soft pulls are only available via Floify and are no longer available in SimpleNexus or on the Sarma website.  Please DO NOT request soft pulls directly from Encompass. See the attached how-to for pulling soft pulls in Floify. Like re-scores, the cost of a soft pull cannot be passed on to the borrower.  If you need access to an old report, please contact Production Support for assistance.

  • Prism Income Calculation

Check out the Prism Income Calculation Resources folder for a step-by-step guide for using Prism, with embedded video walkthroughs of using the tool. We also have attached a comprehensive reference sheet that compiles all 4 of the live training sessions, lists the topics, and has timestamped links to the training to watch. We recommend using Ctrl+F if you use this guide as it’s quite extensive!

  • Broker Updates
    • AFR has brought back site-built FHA Construction loans! Previously, site-built construction was only available on USDA and VA. (Note that Conventional Construction is still not available for site-built properties.)
    • Newrez will be joining us for product training on October 16 at 1pm Eastern. Since our in-house NonQM options are no longer available, we are happy to host NewRez on the broker side for a refresher! Watch your inbox for a training invitation – they will be sent this afternoon.
    • REMN 5 day HELOC loans are easy and require only a little effort on our part.  If you want to be paid the commission earned, the “little effort” you MUST complete includes creating the Encompass file, requesting/obtaining approval from Secondary to broker and uploading any docs REMN provides to you.
  • .99 Interest Rates in OB

We are excited to announce that as of September 28, .99% rate options have been added to Optimal Blue. This is not an error – you may originate and lock loans with these interest rate options now.

  • COCs and CDs – SLA and Training Opportunities

When you need a re-disclosure package (COC) sent out or a CD delivered, you are more than welcome to submit your request in Encompass and the compliance department will happily prepare and send for you.  That’s some great news!  Our SLA for these requests is by the end of the 2nd business day.  Example – you submit your request on Monday, the package will be generated and sent by end of business Wednesday at the latest.  If you need something sent urgently, shoot an email over to after you have submitted your request, and we will determine the ETA we can accommodate.  The REALLY GREAT NEWS is our compliance team is ready, willing, and excited to teach you and/or your designated branch team member how to prepare and deliver YOUR OWN COCs and CDs!  HOLY AWESOME!!!!  Take back the power and learn how to generate disclosures when you need them.  Contact to schedule a one on one or team training – we look forward to hearing from you!

  • New Form to Replace Credit Card Authorization Form

We are doing away with the payment authorization form in Encompass that requires credit card information.  To charge the borrower for fees outside of closing, the new CC Link Request form will be required.  The CC Link Request form is available in Howee and Seafile here.

Once form is received by, a payment link will be emailed to the person (Borrower/Co-Borrower) listed on the form.  Be sure to include the Encompass loan number on your form.  Intent to proceed is ALWAYS required before the borrower can be charged, and we will not be able to request payment for any non-disclosed fees.

The below example is what the borrower will receive in their email.

When they Click to view/pay invoice, they will be taken to the specific transaction details where they can see the details and make a payment.


Borrowers not able to pay online can call the Accounting department to make a payment over the phone.

  • Freddie Mac LPA with a Soft Pull

We have negotiated pricing for Sarma soft pulls – they will now be $5.50 per bureau per borrower, with a $2.25 mailing disclosure fee per borrower – but there is no reissue or Encompass fee if we run through Freddie Mac’s LPA.  That comes to $18.75 for an individual tri-merge soft pull – all in. Note: We cannot pass the cost of the soft pull over to the borrower (same as with a rescore).

At this time, Xactus is not able to provide us with the tri-merge soft pulls needed for running LPA, so we are only offering this option with SARMA.

Be mindful that the credit data could change in the time between the soft and hard pull (FICO score, balances, payments, inquiries etc).  If a soft pull is obtained after a tri-merge, a new tri-merge will be required and the most recent tri-merge used to qualify the borrower.

SARMA is all set up for a 3-bureau soft pull that can be run through Freddie Mac’s LPA.  Here are the important details:

  1. Soft Pull MUST be pulled in Floify as a tri-merge.
  1. If not running through LPA, a single or two bureau report can be pulled instead of a tri-merge.
  2. Production Support can assist with the initial set up.
  1. ALL soft pulls are required to be obtained via Floify.
  1. For those few instances where borrowers are not in any LOS and deliver items face to face, contact Production Support for an exception/assistance.
  1. All loan types can be run through LPA with a soft pull (except USDA which require GUS)
  1. Fannie Mae DU is not eligible.
  2. Manual UW/Bond programs are not eligible.
  1. Loans can be conditionally approved in UW with the LPA + soft pull.
  2. Processors should clearly list on the UW Cover Letter a soft pull is being used.
  3. AI UW and/or manual UW condition(s) will be added to the file indicating a hard pull is needed.
  4. Loans CAN be locked using a soft pull.
  5. Loans CANNOT have a CD issued or be re-submitted for CTC with a soft pull.
  • Xactus – Credit Provider

Reminder for those interested in an alternate credit option, XACTUS is available.  The A/E info is below – Kimberly is excited to talk with you and provide one on one or group training whenever you like.

Kimberly Donovan
Strategic Account Manager
(800) 258-3488 x4548
M:  (630) 337-3330
  • Chenoa Fund Update

Great news from Chenoa: loans with AUS approval will not have payment shock calculations applied!

  • NexBank

As announced in the September news, NexBank is offering reduced LLPAs on Second Home and Investment properties under their Mortgage Connect product. Reminder – these are portfolio products for the bank, so these loans will be underwritten by NexBank.

Currently, after a loan is locked and the lender specified as NexBank, DO must be run instead of DU.  UW will add a condition specifying this to ensure proper delivery.  Once DO is run, DU will NOT work.  We have set DO credentials accordingly and wanted you to be aware that you will receive an error message if you try to run DU after DO has been completed (and vice versa).  We are hopeful the requirement for DO can be removed in the future and will advise if the procedure changes. For assistance or questions, contact

  • Marketing Updates

New Training Resource: We’re excited to introduce the Real Estate Agent Co-marketing Training Journey, now available in your Total Expert accounts. This training is designed to assist your Real Estate Agent partners in maximizing the benefits of our Co-marketing tools.

Floify Marketing Materials: During the week of 9/26, we dispatched Floify marketing materials to your agent partners via your weekly marketing piece. Even if you opted out of sending the weekly piece for that week, you can still access this email in your Total Expert account.

Daily Office Hours: Have questions about either of these topics or anything related to Total Expert or other marketing technology? Join our daily office hours at 2:30 pm EST. Add office hours to your calendar.

  • QC Update: Income Misrepresentation

Did you know that income fraud increased by 27.3% from 2021 to 2022? Most industry experts and risk managers say the increase in income fraud risk is their number one concern, methods of committing income fraud is through doctored paystubs.

  • Compliance Corner with James Beebe

You have likely noticed recent guidance and clarifications around compliance rules – for instance, when it comes to getting authorization to pull credit. As we know all too well, the industry is constantly changing. We need to ensure that we are compliant, secure, and keeping up with state and federal rules. In an effort to provide transparency and clarify VanDyk’s best practices, James Beebe, our Chief Compliance Officer & General Counsel, has put together important memos regarding three topics which we recommend you review and become familiar with.  The memos are attached with a few important takeaways below:

  • Information Security – do not accept unencrypted/unprotected document delivery of anyone’s private information and do not store these private documents anywhere outside of the Encompass or POS system (Floify/Simple Nexus)
  • Credit Pull Authorization– get permission in writing from the borrower before credit is pulled.
  • Pre-Approval Letters– Use only company approved letters, which can be generated in Floify and Encompass.  Uploading a copy of the letter into the Encompass file eFolder is a requirement.


Fair Lending Policy – Consistent Lender Fees

As a reminder, our Fair Lending Policy states that itemized lender fees must remain consistent for all borrowers, except in cases where there are legitimate, well-documented justifications for differentiation. When adjustments are necessary, we must adhere to our established practice of lender crediting the 801 fees rather than removing them entirely.


Agency Updates

Fannie Mae is beginning to align more with Freddie Mac in regard to Rental Income and Self-Employed Borrowers.  Where we previously had some flexibilities, this is changing for all loans with application dates on and after January 1, 2024.  Here are some bullet points of these impending changes:

Rental Income:

  1. Non-Subject Rental Properties acquired in the last 12 months will require the borrower to have a primary housing expense and at least a one-year history of property management experience to use the full amount of rental income towards qualifying, otherwise the amount may be limited.
  2. Lease Agreement use – Form 1007 or Form 1025 must support the income reflected on the lease agreement or the lease agreement must provide evidence the terms of the lease have gone into effect with proof of receipt for at least two-month’s rental payments.

Self Employed:

  1. Less than a two-year history – Personal and Business Federal Tax Returns must reflect a minimum of 12 months of self-employment income from the current business (if a business was opened 2/1/2022, the 2022 tax return would not have a full 12 months of self-employment income and therefore could not be considered).
  2. Using one-year of Tax Returns – This will only be allowed when ALL self-employed businesses have been in existence for five years and the borrower has had a 25% or greater ownership interest for the last 5 consecutive years.

BIG NEWS coming for DU Casefiles created on and after or resubmitted on and after the weekend of November 18, 2023!!!  LTVs are increasing to 2- and 3-4-unit properties up to 95%!!  Additional messaging updates will also be occurring over November 18th weekend for changes announced in our previous news surrounding Limited Cash-Out Refinances, Gift Donors, and Trust Income.  See the attached DU V 11.1 Release Notes and the Newsflash email for full details.

. . .

Freddie Mac is also making updates to Rental Income requirements for Settlement Dates on and after April 1, 2024.

Lease Agreements:

  1. Lease term of a minimum of one-year is being removed – This is a flex!
  2. Newly Executed Leases must require the due date of the first rental payment be no later than the first payment due date of the Mortgage.
  3. Evidence of receipt of the security deposit plus first month’s rent OR receipt of two month’s rental payments AND must have evidence that the payments were cashed or deposited into the Borrower’s depository account or transferred into a third-party money transfer application account owned by the borrower.


  1. At least one-comparable sale must have an ADU that is rented, when rental income generated from and ADU on a subject 1-unit Primary Residence is being removed as an appraisal requirement.

For the complete Freddie Mac Bulletin visit

We will be working on an updated Rental Income Cheat Sheet for publishing by the end of the year with the changes!

Also attached for Freddie Mac are LPA Release Notes and updated Feedback Messages for your reading pleasure!

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Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under Upcoming Events at

  • Deal Desk: Loan Save with Dave: Every Tuesday at 1pm Eastern
  • Deal Desk: Feature Topic + Loan Save with Dave: Every Thursday at 1pm Eastern
  • VanDyk Mortgage Newscast: Friday, October 13 @ 1pm Eastern
  • Newrez Broker Product Refresher: Monday, October 16 @ 1pm Eastern
  • Iron Sharpens Iron: Tuesday, October 17 @ 11am Eastern
  • Production Roundtable: Oct 24th @ 12 PM EST – National Bologna Day REMINDER: ATTENDANCE IS MANDATORY for all LPs and TCs/LOAs who perform TC functions.


Rent Free Letters

When a borrower is living Rent-Free and a Rent-Free Letter is required, evidence that the person providing the letter is either the owner of the home or the person on the existing lease is required.
A letter just from the borrower is not acceptable.

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Sarma + Freddie Mac LPA

As a reminder, when running LP with a Sarma credit report, make sure you are choosing MeridianLink (2) as the provider, with SARMA in the second dropdown.

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Floify/SimpleNexus Pipeline Tip
You can add the Loan Source and Floify ID columns to your Encompass view to help manage your pipeline.

If the loan is active in Floify, it will have a Floify ID. If it’s blank, it hasn’t been set up in Floify yet.

For loans that were started in SimpleNexus but won’t close before 12/31, or for any new loans or TBDs, we want to make sure we see a Floify ID! If you don’t see a Floify ID, add your loan to Floify.

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VanDyk Mortgage News: September 7, 2023

September 7, 2023

  • Floify

Companywide Floify training will be presented the weeks of 9/11 and 9/18 (Monday or Tuesday same content, just two options).  Once you have completed training you can request that your Apply Now and website links be changed over to Floify by emailing  Anyone not already transitioned will be moved automatically by EOB on 9/25.

Check out the Floify Resources folder for recorded trainings and how-to guides. At the blog, the Howee’s Helpful Tips category is where you’ll find tips and tricks for Floify.

  • New Income Calculation Tool: Coming Soon!

We are delighted to offer a NEW and IMPROVED income tool for all income types – Prism & Prism PLUS! Prism will allow us the opportunity to align with our agency and investor income calculations, gain greater consistencies in income calculations from sales to underwriting and QC, as well as reduce cost.  BONUS: You can get solid income calculations on the weekends and after hours without AskUW!  Be on the lookout for mandatory trainings this month!

  • SLA/Turn Time Reminders

We strive to provide unparalleled service to all our customers by responding quickly to requests for assistance.  When tickets and emails are submitted to our service teams (AskUW, Pipelines, ProductionSupport, ITHelpDesk, Compliance etc) they are responded to in the order they were received within 24 hours.  Often the response time is less than 15 minutes – so when it takes longer than this, our customers may feel our service level has decreased or they are not important to us.  We hope you never feel this way! There is an ebb and flow of business during the day and staff is assigned to certain tasks accordingly. If you’re ever unsure of who to contact, refer to our Who to Call blog post here.

Thank you for your patience and understanding of our service level agreement and expectations.  If you have an urgent issue that needs to be addressed immediately, escalating to your supervisor is the best course of action.

      • LO to Branch Manager
      • Branch Manager to Regional Manager
      • Regional Manager to Sr Management


  • Introducing: Second Home and Investment Nondelegated Options through NexBank

NexBank is offering reduced LLPAs on Second Home and Investment properties under their Mortgage Connect product. These are portfolio products for the bank, so unfortunately they will be the ones underwriting these products. Attached you will find their matrix and Guidelines. Please note: VanDyk will not be offering their ARMs at this time.

These products will be available in Optimal Blue as of Friday, September 8th. Pricing note: Not all Second Home and Investment properties will price better under this product. The larger the LLPA’s, the more likely it is to price better.

  • New Form: Pre-Application Worksheet

On September 6, 2023, the Itemized Fee Worksheet (2021) will no longer be available to print from Encompass. To provide a better representation of the itemization, a new document called Pre-Application Worksheet has been provided for use. Find this new form under the Custom Forms tab > Companywide (Custom Documents), as seen below:

  • Credit Authorization Update

In an effort to ensure compliance with regulatory agencies, starting 9/11/23 the Credit Authorization fields on Borrower Summary – VDMC will be required to be completed prior to ordering credit in a file. When the “Authorized Credit Report” box is checked, you are certifying you have obtained in writing the borrower’s permission to pull their credit.

To help you maintain excellent service and reduce your stress, we are working through an automation feature where Floify will complete this for you once the borrower finishes the credit authorization process in their app and/or an auth to pull credit form is uploaded into the corresponding bucket of the Encompass eFolder.

  • Freddie/Soft Pull Update

GREAT NEWS!  We have a few two-bureau Soft Pull test cases with Xactus that have successfully been run through Freddie Mac’s LPA and hope to have the missing third bureau before the holidays.  SARMA has advised their test cases with all 3 bureaus should be ready this week which means we may be able to offer Freddie Mac LPA results with tri-merge soft pulls via SARMA soon.  EXCITING!!!

  • SimpleNexus: Loan Application Refresh

For teams still using SimpleNexus: SN has launched a new borrower-facing application for new loans, which was enabled on September 1. You may notice slight changes to the data coming in; unfortunately, this version of the app does not have the same required fields as our custom application did.

We encourage all teams who have been trained on Floify to update their Apply Now links to point to Floify – since Floify allows you to customize your URLA to get the data you’re looking for. Reach out to with any questions.

  • Brokered Loan Process Flow

Tired of feeling out of the loop with your brokered loan Encompass pipeline?  COMING SOON – the brokered loan template set applied to your brokered loans will include milestones specific to brokering!  That’s right – when the loan is CTC with the lender, your Encompass file can be updated to reflect the same.  When the closing docs are signed, your Encompass pipeline can show that too!  We are in the final stages of testing and hope to go live with templates applied on and after 10/1.  See the attached updated Brokered Loan workflow for details.

  • Condo Updates

We have listened to feedback from many of you regarding wanting to bill the borrower up front for the Condo Fee before processing begins with The Condo Vault.  If you have placed an order for Condo Approval this week, you may have noticed our new and improved Borrower Summary drop down for the Condo Fee to be POC (Paid Outside Closing).  Upon entering the Date for Condo Screening, please complete the dropdown accordingly to indicate if the fee will be collected upfront or at closing.  Like our appraisal orders, if the fee is to be collected upfront, the condo order will be on hold until payment is made by the borrower.  Please contact with any questions.


  • Jumbo Update: Loan Amount Approvals

We are pleased to announce that we now have non-delegated and broker options for loan amounts > $2 million up to $3 million!

            Delegated In House – Loan Amounts up to $2 million.

*Loan CANNOT be locked prior to “scrub” review – Send email to (loan is not fully underwritten until it is submitted into Underwriting)

            Non-Delegated In House – Loan Amounts > $2 million up to $3 million

*Loan CANNOT be locked prior to FULL review – Loan should be submitted into Underwriting

*Upon review AND confirmation loan meets Investor Guidelines by SpecUW, loan will be sent to Board of Directors for review and approval

            Broker – Loan Amounts > $2 million up to $3 million

*Loan CANNOT be locked prior to review – Send email to Secondary and Megan Crowley

*Upon review AND confirmation loan meets Broker Guidelines, loan will be sent to Board of Directors for review and approval

  • CE Reminder

It’s that time of year again – Continuing Education (CE) and Renewal time! See the attached email from our Licensing department with details and make sure to complete your CE by your state deadline. If you have already completed your CE/CON-ED, please email Shelby Losinski to let her know you are a rockstar.

  • Appraisal Product Update

Due to the lack of interest, we have removed the Hybrid appraisal option from ValueLink. If you see one offered in AUS, please order a full appraisal instead.

  • Integrity Check Reminder – Locked Loan Discrepancy

Reminder: When requesting disclosures, you will receive an error if your loan data and lock data do NOT match in the Integrity Check portion of the disclosure request forms. Please see the attached Disclosure Desk Update email for full details.

  • Mental Health Tips for Remote Employees

Did you know that remote work has affected how connected employees feel to their colleagues? A OnePoll study revealed:

  • 7 in 10 remote workers feel more isolated than when they worked in the office.
  • 63% of remote workers feel less engaged with their teams.

Our wonderful HR team has put together the attached 3 Mental Health Tips for Remote Employees – please check it out for strategies to maintain your mental well-being and improve your overall happiness while working remotely. Although you may not work in a physical workplace, remember that you’re not alone. If you have concerns about your mental health, follow up with HR for mental health resources.

Agency Updates

Fannie Mae

Fannie Mae has expanded their policy on Personal Gifts and Gifts of Equity to allow an acceptable donor who is also the seller of the subject property to be an eligible Gift Donor so long as they are not affiliated with another interested party to the transaction.  They have also expanded the policy to allow gift funds to be sourced from an estate of an acceptable donor or a trust established by an acceptable donor.  These changes can be taken advantage of immediately.

While Fannie Mae has expanded their policy regarding gifts, they are tightening up on Trust Income adding the following additional requirements with loan applications dated on and after November 1, 2023:

  1. Funds being used for down payment, closing costs, or reserves must be subtracted from the total funds available to determine if the income meets the 3-year continuance.  Note – If the income from the Trust is derived from Rental Income, then the 3-year continuance is not required.
  2. Differentiating treatment of variable and fixed Trust payments as follows:
    1. Variable – 24-month history of receipt with 2-years of Tax Returns
    2. Fixed – 12-month history of receipt unless the Trust confirms fixed payments, the borrower is not the grantor of the Trust, and at least one payment is received prior to loan closing.
  1. Proof of current receipt of the income with a current bank statement or equivalent documentation.
  2. If employment-related assets are liquidated and placed in a Trust within 12-months of the application date, compliance with the policies in Employment-Related Assets as Qualifying Income is required.


Freddie Mac

Freddie Mac has made clarifications and updates surrounding Student Loan Payments that are included in DTI:

  • Effective immediately, an amount greater than zero must be included in the DTI for all student loans, including those in income-driven repayment plans.  When the monthly payment on the credit report is zero, alternate documentation can be provided to determine the amount for inclusion in the monthly DTI ratio (or the .5% of the balance may be used).
  • Effective for loans closing on and after January 4, 2024: Freddie Mac will be adding requirements for student loans in income-driven repayment plans where documentation indicates that the borrower must recertify their income and/or that the borrower’s payment will increase prior to or on the first mortgage payment date.  We will advise what specifically these requirements are upon further clarification from our friends at Freddie Mac.


Regarding refinance loans with Freddie Mac…

  • No Cash-Out – Requirements have been updated concerning the allowable use of proceeds to specify that the payoff of the existing first mortgage may include a deferred balance under a loss mitigation plan and any costs or fees associated with the satisfaction and release of the first mortgage, such as late fees and prepayment penalties.
  • Cash-Out – The following updates have been made:
    • When title is held in an LLC or limited partnership – The transfer of title into the Borrower’s name must be completed on or before the Note Date.
    • 12-month seasoning does not apply to Construction Conversion or Manufactured Homes being converted to legally classified real property under State law.

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Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under Upcoming Events at

  • Deal Desk: Loan Save with Dave: Every Tuesday at 1pm Eastern
  • Deal Desk: Feature Topic + Loan Save with Dave: Every Thursday at 1pm Eastern
  • VanDyk Mortgage Newscast: Friday, September 8 @ 1pm Eastern
  • Iron Sharpens Iron: Tuesday, September 19 @ 11am Eastern
  • Production Roundtable: Friday, September 22 @ 12:30pm Eastern on National Hobbit Day. MANDATORY for all LPs and TCs


FEMA Disaster Inspections
When you place an order for a FEMA Disaster Inspection in ValueLink, please use the product: FEMA DISASTER AREA INSPECTION. Choosing a different product can cause delays and confusion.

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Identifying a Soft Pull
We have noticed an increase in Sarma soft pulls being imported into Encompass, and then attempting to run AUS or pricing. As a reminder, Sarma soft pulls cannot be used for qualification at this time.

The easiest way to identify a soft pull is to look at the top of your report. FNMA# will show INVALID for a soft pull, and the Customer Number will be 7705SP for the soft pull account.

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FHA– Purchase Date Field
On FHA loans, within the FHA Management Screen, this purchase date needs to be the date of the Purchase Contract (not the expiration date of the Contract).

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Howee Reminder

As we come up on Howee’s 2nd anniversary helping at, we wanted to pass along some best practices.

Howee is only as smart as the information we have added to the system – if you ask a question and don’t get a response, you can click “Open a Ticket” – this will send our teams a notification that knowledge needs to be added to Howee.

Or, if you get an answer and it’s not helpful, click the Thumbs Down icon to send feedback – you can let us know if it was wrong, or not specific enough, or outdated.

Howee gets better when we work together!

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VanDyk Mortgage News: August 4, 2023

August 4, 2023 

  • Halcyon – Income Validation in LPA!

AWESOME NEWS!  Once your transcripts are back from Halcyon, they are automatically added to your eFolder and the report ID is saved into the GSE provider form in Encompass.  With this report ID, your Freddie Mac LPA will automatically evaluate the self-employed income and you may obtain income rep & warrants. This means you would NOT be required to submit any additional income information (tax returns, VOEs, etc.) for the borrower/business/income amount being validated. Contact Production Support if you have any questions.

  • 4506Cs – Exciting Update

After extensive testing and excellent results with the 8821 and Halcyon, we are delighted to be able to remove all 4506C forms from our initial disclosure packages and deliver them to be signed at closing only.  WINNING!

  • Reminder – Freddie Mac Direct Deposit as Income/Employment Validation

If your AccountChek report documents direct deposits, before you order a VOE on your conventional loan, run LPA and see if you get an income validation.  If you do and you can qualify using the income as validated, you do NOT need to obtain any other income or VOE documentation!

AccountChek would need to be pulled and LPA run before any other third party VOEs.  Be sure to ask the borrowers to provide all accounts their pay is deposited into when they are completing the AccountChek request (how many of YOU have your paycheck deposit split into 2 or more bank accounts?).  The AccountChek report cost is around $18 for a 60-day w/ refresh or $21 for a 90-day w/ refresh.

Please see the attached Income Validation Eligibility attachment for the history requirements by income type.

  • Chase Community Lending Update

Chase is waiving LLPAs on Community Lending Program loans when the scenario is run with LP AUS. This applies even for borrowers that do not qualify for the First Time Homebuyer LLPA Waiver. Always make sure you are viewing the LP Pricing on all scenarios.

  • If a loan is locked as LP, LPA must be run, and you must follow the LPA findings and LP guidelines for that transaction. If a Community Lending loan locked as LP has to be switched to DU, you will receive the DU pricing which will have the LLPAs added back.
  • Updated Process for Up Front Fee Collection

Per direction from regulators, we will be retiring the use of the Credit Card Authorization Form for collecting upfront appraisal and/or Condo payments from borrowers. Both ValueLink (appraisals) and The Condo Vault (condos) allow the collection of borrower’s upfront payments via secure link, which can be sent to the borrower upon order submission.

  • Funding Review Update: Introducing Clear Skies Funding!

We are pleased to announce we are revamping our funding process to eliminate the need for a funding review prior to funding authorization. This change will allow settlement agents to fund our loans “At Will” if they adhere to our closing instructions/procedures and are willing to assist with any corrections needed post-closing.

This change to Clear Skies Funding will dramatically increase the speed of funding and make for a turbulence-free borrower experience at closing.

At this time, Clear Skies Funding will not be available for bond loans, specialty loan programs, or files with prior to funding conditions. These loans will require a funding review prior to funding authorization. Please contact your assigned closer to confirm your funding options.

  • New Broker Partner: Change Wholesale

We are excited to announce that we have added Change Wholesale into the mix of our broker partners. Change offers several non-qm options including a no ratio loan similar to Champions. With the Change No ratio loan, they have some intriguing ARM offerings that Champions does not. Be on the lookout for an upcoming sales call with Change – invitations coming soon!

  • Post-Close Reminder
    Reminder: we do sell loans once they are closed, and from time to time the investor buying the loan will condition us for items. If you receive an email after your file closes from Rayna Jenkins, she is looking for assistance in clearing an investor condition. Please help clear these conditions as quickly as possible. Every day that a condition sits costs real dollars in execution.  
  • Manufactured Homes in a Condo

We are pleased to announce that we have lifted our restriction preventing financing of Manufactured Homes in a Condo Project for Conventional, FHA, and VA financing!  The condo project MUST be agency approved; no FHA or VA spot approvals will be accepted.  Applicable matrices have been updated and can be found in Howee.  Below, find the appraisal types required for each agency – see the attached Encompass Data Points PDF for details on how to enter this type of property within Encompass.

Agency Appraisal Report Type Additional Notes
Conventional Fannie Mae / Freddie Mac Fannie Mae 1004C / Freddie Mac 70B, Manufactured Home Appraisal Report When Form 1004C / 70B is utilized for a Manufactured Home located in a Condominium Project the appraiser is required to inspect the project and complete the project information section of Form 1073 / 465, Individual Condominium Unit Appraisal Report, and attach it as an addendum to Form 70B.
FHA In addition to the requirements for analysis and reporting of the Manufactured Home, the Appraiser must inspect the Condominium Project and provide the project information data as an addendum to the appraisal report. Required data includes all data elements as found in the Project Information Section of Fannie Mae Form 1073/Freddie Mac Form 465.
VA Details about the condominium development must be provided in the Project Information Section of the condominium appraisal form included within the appraisal report


  • COMING SOON: Soft Pulls + AUS!

If you missed the announcement on Thursday, our VanDyk team has been looking for a solution to run AUS with a soft pull – and we have found this with Xactus and Freddie Mac. (Sarma may be an option for soft pulls run through Freddie in the future.) This is still a work in progress, and more details and formal training will be provided in the coming weeks and months – but this exciting news should be shared and celebrated! Please see the attached email for full details.

  • Quality Control Insight – Trending Defect: Sales Contract Missing or Defective

In recent months we have seen an increase in defects or deficiencies related to the Sales Contract. Below are some of the repeat findings that have been noted during Quality Control reviews.

The most noted defect is that of missing addendums to the sales contract.

  • Please include all referenced numbered addendums, exhibits in the sales contract and request all missing addendum pages prior to closing.
  1. Addendum correcting buyer’s name.
  2. Addendum correcting sales price, increase or decrease.
  3. Addendum correcting sales concessions
  4. Addendum, Appraisal Gap terms
  5. Addendum removing non-borrower
  6. Seller Disclosure missing
  7. Fully executed Lead Based Paint Disclosure
  8. Addendum disclosing relationship between seller and agent


Agency Updates

Fannie Mae

The selling guide update isn’t offering much, but the DU update this month is AWESOME! Fannie Mae has listened to us on the confusion with DU’s green checkmark for Value Acceptance in instances that we don’t truly have an appraisal waiver.  As a result, DU will no longer display a green checkmark in the Day 1 Certainty Property Information section when the lender receives the message stating the loan is eligible for value acceptance + property data but that eligibility is contingent upon the submission of property data to the Fannie Mae Property Data API.

DU will continue to display the green checkmark in the Day 1 Certainty Property Information section when able to determine the property data was submitted to API.

Freddie Mac

Applications for IRS Installment Agreement – Effective immediately, where a borrower has applied for an installment agreement with the IRS and it is pending approval, the following requirements must be met:

  1. The application for the installment agreement reflecting the amount of taxes owed and requested payment terms must be documented in the mortgage file,
  2. The greater of the monthly payment amount requested by the Borrower or the amount of taxes owed divided by 72 must be included in the Borrower’s DTI, and
  3. There must be no indication, and no knowledge, that the IRS has filed a Notice of Federal Tax Lien for the taxes owed by the Borrower.

*In addition: Our partnership with Halcyon and Freddie Mac has contributed to advancements in AIM with LPA utilizing Tax Data!!  AIM has been enhanced using tax data from Halcyon to attain R&W income for IRS Form Schedule C.  Way to go VanDyk Team!

USDA Updates

USDA has made updates to the 2023 Income Limits!  Check your eligible areas here


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Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under Upcoming Events at

  • Deal Desk: Loan Save with Dave: Every Tuesday at 1pm Eastern
  • Deal Desk: Feature Topic + Loan Save with Dave: Every Thursday at 1pm Eastern
  • VanDyk Mortgage Newscast: Friday, August 11 @ 1pm Eastern
  • Iron Sharpens Iron: Tuesday, August 15 @ 11am Eastern
  • Production Roundtable: Friday, August 18 @ 3pm Eastern MANDATORY for all LPs and TCs


Loan Template Sets: They’re Important!
If you are duplicating a loan, please don’t forget to apply the Loan Template Set. This template contacts the closing cost template, loan program template, and default field data that is needed in order to run AUS, submit the loan to processing/UW, and more.

If we forget to apply that template, adding it later can result in a loss of loan data. See the attached “How To – Duplicate a Loan” and “How To – Apply a Loan Template” for step-by-step instructions.

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Bonus Income
Did you know that when using and breaking out Bonus Income to qualify, we must annualize the YTD Bonus Income UNLESS the employer has documented the frequency of the Bonus Income?


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VanDyk Mortgage News: July 7, 2023

July 7, 2023

 Mid-Year Look Back

It might be hard to believe, but we are halfway through 2023! Here’s a recap of some of the highlights in the first half of the year:

    • Launched Halcyon Tax Wallet
    • Total Expert official launch + Office Hours calls for support
    • Additional marketing support tools added for branch + individual LOs
    • Opened up soft pull credit options with 1 click ordering in Simple Nexus
    • Updated brokered loan funding process
    • Borrower Summary – VanDyk improvements
    • Shifted UDM ordering to a manual process
    • Added several additional lenders to our Broker Partners: Quorum FCU, Champions, United Ag…
    • Shannon Schmidt featured on National Mortgage News
    • VDMU Product Certification Program
    • eNotes
    • Revamped AWESOME recruiting website
    • Launched industry benchmarking survey with
    • FHFA DTI Hit was removed
    • FHFA revised LLPAs + AMI LLPA Waivers released
    • URLA Milestone completion rules
    • Launched SpecUW and BrokerSupport email channels
    • Broker Comparison Tool
    • Employee loan referral bonus program
    • Servicing software improvements
    • Winnow – new compliance platform
    • Shifted Compliance & Production Support to a ticketing system for tracking/training purposes
    • VDM Shared Event Calendar
    • Loan Duplication Tool


  • BombBomb

Have you heard the news? BombBomb, the industry-leading video platform, has integrated with Total Expert in a way that will help you automate the delivery of your personalized messages to clients and referral partners. This new integration has been shown to increase engagement and conversion and we can’t wait for you to give it a try. Want to hear even better news, for the next two months – VanDyk Mortgage is picking up the tab for originators that sign up to join us and complete the assigned activities within BombBomb. Want to learn more? Send an email to and a marketing team member will help you get signed up.


  • UDM: Auto-On Function Discontinued

The “auto-on” function for UDM was discontinued on 6/26 and the production staff was trained on manual start functions during the June Round Table.  This means any fraud report run on or after 6/26 through Encompass TQL for files with DTI over 40% will need UDM to be manually turned on.  Why the change?  We have identified several files where UDM was turned on too soon (TBD files) or was not needed by the time the loan was submitted in for initial UW (DTI had decreased). This change will result in substantial cost savings for our branches.

  • VDMU – Product Certifications

We had a wonderful turn out for our first VDMU Product Certification offering in June for Buy Downs and will be presenting additional courses soon.  Reminder if you are interested in originating or assisting on a Buy Down loan, you will need to complete the course to have access to the program templates in Encompass.  Reach out to with questions.

  • Bond Locks: Exciting Update!

When a bond loan is locked right before closing, we will no longer require an additional LE to be sent – we can now disclose the lock on the initial CD! This applies to all current bond programs. Should a future program require a different process, the change will be communicated at that time.

  • Revised LE Training Session – Next Week

The Origination Compliance Department is holding a Revised LE training session on Wednesday July 12th from 1pm to 2pm EST. The team will go over the process of how to review a loan file and how to process change of circumstances. Attendance is required in order to be given access to issue Revised LE’s to borrower(s). The training invitation, COC policy and how-to guide are attached. We hope to see you there!

  • “Other” Loan Features Section  

We have an option to identify if a refinance is standard with Fannie Mae in Encompass now, should the AUS come back with REFI NOW verbiage.  On the ULRA Lender form, click “Other” in the loan features section and identify “Standard LCOR” if your loan is NOT a REFI NOW transaction.  Re-run your AUS and the finding will be updated with the regular refinance conditions.

  • Broker Updates
    • NEW BROKER! United Ag Lending: We are excited to announce a new broker partner, United Ag Lending. This new relationship gives us a LOT of new property types to lend on, including barndominiums, off grid properties, properties with large acreage, hobby farms, and even full-time farms. We’ll be hosting training for our sales team in late July or early August – we’ll send invites and more details soon! In the meantime, check out the  Broker Comparison Tool for more info, or the United Ag Lending folder in the Broker Support shared files.
    • REMN 5 Day HELOC: LO Compensation has been reduced to 1.75% on the HELOC. And as a reminder – the HELOC does require an Encompass file and broker approval from Secondary PRIOR to closing.  We will not be able to pay any compensation if this procedure is not followed.
    • GO Mortgage: GO Mortgage suspended their Construction programs effective June 13, 2023. They have been removed as an option from our Broker Comparison Tool and on the Brokered Request Form in Encompass.
  • Reverse Mortgage Update

Over the last year, our in-house Reverse Team has worked hard to assist with training and coordinating those needing help originating and closing reverse mortgages under our Principal Agent channel.   The reverse mortgage market has been affected by shifts in the economy like other loan products, and we have determined that our borrowers and LOs will be better served on the broker side.  We will be suspending our in-house reverse team services and terminating our PA relationship with FAR and Longbridge in the coming days and requiring all reverse mortgages to be originated through the broker channel with FAR or Longbridge.  ReverseVision will no longer be available, as each of these lenders allow access to their systems and proposals are prepared online.  To originate a reverse mortgage moving forward, you will follow the broker loan process already in place.  Our comparison tool and contact form will be updated soon to include reverse mortgages and website access details will be provided.

If you have a reverse mortgage currently in process with our in-house reverse team, you should have already been contacted. If you have a loan in the works and need to know how to proceed, please reach out to for assistance.

  • Got a Second? 😊 Coming Soon…

We have an in-house DSCR program and an in-house non-warrantable condo option.  We even have an in-house bank statement loan.  So why not offer an in-house second mortgage option?  We are excited to announce that coming soon we will be launching an in-house HE Loan product. This will be a closed end 2nd lien that is underwritten by the VanDyk team. With this being a closed end 2nd lien, full comp can be paid out. More to come in the coming days/weeks as we get our ops staff trained and systems enabled for this amazing product.

  • Fraud Alert: Be On the Lookout

Fannie Mae published a Fraud Alert regarding misrepresentation of income, identified in the Northern California area – but please be alert for these scenarios. Fannie has uncovered misrepresented child support income using falsified and/or altered public records. The common threads between these loans were: no other source of income, common real estate agents between the transactions, and fabricated bank statements/canceled checks. Please read the attached FNMA Fraud Alert for full details.

  • USDA: Previous Audit Findings

We are currently in the process of a USDA Audit as a follow up to our most recent review that took place in December of 2021.

During the period of December 1st, 2021 through December 9th, 2021, an oversight review of origination procedures was performed. As a result of this review, the following deficient findings were identified:

  • The reserves entered into GUS were not supported (overstated) by the documentation located in the file.
  • The stability of income for all Borrowers was not sufficient and supported. (Primary area of concern – use and calculation of OT Income)
  • The originator did not fully document household eligibility income in the loan file. (Primary area of concern – All non-payroll deposits were not adequately explained in file)

Important Reminders:

  • HB‐1‐3555 requires lenders to use the lesser of the current or previous months balance as reserves in GUS.
  • Please refer to USDA HB-1-3555 Chapter 9: Income Analysis 7 CFR 3555.152 if you have any questions related to income used for qualification
  • Please refer to USDA HB-1-3555 Ch.9.3.E(4) 7 CFR 3555.152(b))

*Did you know? A common misconception is that when we submit a loan to USDA, that they re-underwrite the loan. USDA does not re-underwrite the loan.

  • 4506c Update/Halcyon Reminders

If you generate disclosures, please be advised that when new files are created, the default Request for Transcript of Tax form will reflect the 3 years per borrower. In addition, if there is a co-borrower, their forms will need to show on lines 4, 5 and 6.

These fields will also populate the 8821 that we use for Halcyon transcript orders – so make sure if you have a co-borrower, they start on line 4.

All new requests for tax transcripts should be places via the Halcyon Tax Wallet – no one should be ordering with DataVerify any longer.  We plan on removing the 4506Cs from our initial disclosure packages in the coming weeks.  4506Cs will continue to be delivered in all our closing packages.


  • Upcoming MI Trainings
    Attached is a list of some training courses put on by MGIC and Essent for June/July.  Sessions fill up fast so be sure to register and secure your spot.


Agency Updates

Fannie Mae

Fannie Mae published temporary requirements related to significant deferred maintenance and special assessments in 2021 via LL-2021-14.  With the direction of the FHFA, Fannie Mae and Freddie Mac have worked together to update project review requirements to assist with identifying projects that may have issues that result in unsafe conditions, and to promote sustainable homeownership.  Attached (FNMA SEL-2023-06) is a full list of the project review requirements.  This will be implemented for Condo Review submissions on and after Monday, July 17, 2023.


Effective with loan applications dated on and after August 1, 2023, for limited cash-out refinances, at least one borrower on the new loan must be a current owner of the subject property (on title) at the time of the initial loan application.  The following exceptions will apply:

  1. The borrower acquired the property though an inheritance or was legally awarded the property via a legal settlement or divorce decree, or
  2. The property was previously owned by an inter vivos revocable trust and the borrower is the primary beneficiary of the trust.


Freddie Mac

Single-wide Manufactured Homes will no longer have a 10-year age restriction for mortgages with Settlement Dates on and after September 11, 2023.  Our internal Freddie Mac matrices have been updated to align with this change.


An updated Form 400: Warranty of Completion of Construction has been issued to provide greater clarity on who is required to sign the form attesting to the property’s completion.  This form is attached and has been updated in Howee.


As a reminder, AMI updates were made in Loan Product Advisor June 8, 2023.  A recap of LPA’s determination of HomePossible eligibility is attached as part of Freddie Mac Bulletin 2023-13.

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Upcoming Events and Reminders

Miss a training? You’ll find our monthly newscast and Iron Sharpens Iron recordings in the VDM Vault. Department-specific trainings are shared in their respective Seafile folders.

Don’t forget: you can find invitations on our shared calendar under Upcoming Events at

  • Deal Desk: Loan Save with Dave: Every Tuesday at 1pm Eastern
  • Deal Desk: Feature Topic + Loan Save with Dave: Every Thursday at 1pm Eastern
  • Revised LE Training with Origination Compliance: Wednesday, June 12 @ 1pm Eastern
  • VanDyk Mortgage Newscast: Friday, July 14 @ 1pm Eastern
  • Iron Sharpens Iron: Tuesday, July 18 @ 11am Eastern
  • Production Roundtable: Tuesday, July 18 @ 3pm Eastern MANDATORY for all LPs and TCs
  • Condo Training (Details to Come): Wednesday, July 19 @ 1pm Eastern


Freddie Mac LP + Government Loans: Update
LP updated how findings read for FHA/VA loans. The Purchase Eligibility will no longer show as “Ineligible” – instead, it will read “N/A.”

As a reminder: this is okay for government loans!

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Speaking of LPA Findings…

Did you know that your LTV doesn’t have to be 97% to lock your borrower into that Affordable Loan Program?  Keep an eye on your LPA Findings for indicators that your AMI meets HomePossible financing!

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New Construction Reminder

As a reminder for New Construction… Final Appraisal Inspections and Certificates of Occupancy (as required agency) are prior to funding conditions.  It is imperative that any delay in receipt of these be communicated proactively with underwriting and closing to avoid any hold up with the funding of your loan.

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VA Funding Fee – Reminder

For VA loans: don’t forget to open the MI screen to confirm if it’s the borrower’s first use of the VA loan program.

Encompass defaults to subsequent use (and a higher VA Funding Fee)

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